Job Information

JPMorgan Chase Global Intelligence- Social Media Analyst in Plano, Texas

This position within the Global Intelligence team's Social Media Analysis Cell is responsible for conducting Social Media intelligence analysis by searching for and analyzing information via Social Media and third party platforms to evaluate threats that may impact the firm's people, assets, events, and reputation; their likelihood; and their potential tactical and operational impact and strategic implications. Analyst will report on all Global Security stakeholder cases - Global Intelligence, Investigations, Physical Security, Global Security Operations Centers, Workplace Violence, and others by request.

The ideal candidate must have a high degree of analytic ability, resourcefulness and drive, critical thinking skills, and exposure to tactical and operational security. S/he/they must have the ability to address complex and multidimensional research challenges with innovative, rigorous, and inter-disciplinary analytical methods to produce proactive and reliable assessments. S/he/they must be technically savvy, able to deal with and work through ambiguity, exhibit flexibility needed to shift workload in accordance with changing priorities, be comfortable leading in a sometimes stressful and fast-paced, priority-driven environment, and be prepared to brief senior departmental leadership. S/he/they must be a highly motivated self-starter who can operate within a global team.


  • Conduct various types of social media and background investigations; utilizing social media research, public record research and third-party databases to build leads and assist with investigations.

  • Support senior management updates, including but not limited to tactical, operational, and strategic threats of concern, and briefing key assessments.

  • Deliver analytical assessments in clear, succinct, and appropriately caveated products that project credibility, convey recommendations, and reinforce key messages.

  • Collaborate with key stakeholders within and without the department and firm to develop assessment that integrate disparate and seemingly innocuous data/information.


  • 3-5+ years relevant work experience in performing open source research, intelligence analysis, or investigative work.

  • Experience monitoring social media for domestic/global real-time all-hazard threats and incidents; analyzing potential threats and risks and disseminating error free reports.

  • Experience escalating issues in a time-sensitive manner to the appropriate parties.

  • Must be able to handle high-level of pressure associated with complex projects and programs in a demanding customer environment.

  • Must be confident and experienced in handling executive communication (written and verbal) with senior-level management.

  • Proficiency in social media research and maintaining adept computer skills utilizing third party platforms and databases to explore investigatory research avenues.

  • Independent thinker with strong analytical and problem-solving skills

  • Proficiency with MS Office suite.

  • Ability to create effective presentations using PowerPoint.

  • Undergraduate degree in Political Science, Psychology, International Affairs, Cyber Security, or related discipline preferred.

  • Experience in law enforcement, military, or the public sector Intelligence Community a plus.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans