Job Information

Marriott Claims Adjuster I in Plano, Texas

Job Number 22076905

Job Category Finance & Accounting

Location Southcentral Regional Office, 2701 Dallas Pkwy Suite 420, Plano, Texas, United States

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


A Claims Adjuster I is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: workers’ compensation, auto liability, no-fault uninsured motorist and general liability.



•Manage 75-150 casualty claims on assignment.

•Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Workers' Compensation, General Liability and Auto Liability cases as determined by Claims Unit Manager.

Expected Contributions:

•Investigate, evaluate and dispose of claims promptly – taking statements as necessary – to determine liability/compensability.

•Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures.

•Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.

•Complete and monitor timely WC payments/state filings.

•Monitor and actively manage WC medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary.

•Participate in the Service Call program and complete required Service Call reports detailing current case status.

•Evaluate claims for potential third party or subrogation recovery.

•Adhere to Key Performance Indicator Goals.


•Demonstrate commitment and support to management team and department goals.

•Actively participate in regularly scheduled unit meetings and department meetings.

•Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.

•Comply with Marriott’s Corporate Policy Manual.

•Effectively utilize the iVOS System to manage all claims electronically.

•Enter activity notes, action plans and document file activity in the iVOS Notepad.

•Work toward and achieve claim’s production objectives agreed upon by office.

•Participate in activities that foster teamwork and continuous quality improvement.

•Other duties as assigned by leadership.



•Entry-level position. Demonstrated track record as a claims representative and/or demonstration of skills and potential to be a claims adjuster.

Knowledge and Skills:

•Effective reasoning, analysis and decision making skills.

•Effective influence skills.

•Maintain confidentiality.

•Strong negotiation skills.

•Strong organization skills.

•Strong hospitality skills.

•Ability to prioritize work.

•Ability to meet deadlines and follow up in a timely manner.

•Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.

•Good investigation skills.

•Basic knowledge of claims process.

•Strong computer skills.

•Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit, department or region.

•Possess a willingness to accept and respond positively to constructive criticism.

•Present oneself with a positive, professional demeanor.

•Communicate often with supervisor keeping him/her informed.

•Show dependability.

Education or Certification

•High School Diploma or GED required.

•Associate Degree or Higher from an accredited college/business/technical school preferred.

•Applicable industry licensing.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.