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Aston Carter Hiring Now: Customer Service Advisors - $20/Hr - M - F Schedules in Phoenix, Arizona

Join a Growing Call Center & Financial Institution Here in the Valley!

Job Description:

As an Customer Service Advisor, you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.

Responsibilities:

  • Interacting with customers to answer questions, provide assistance, and process requests by phone and email

  • Answer incoming customer calls regarding billing issues, service questions and general concerns

  • Provide thorough and accurate documentation to customer accounts through our communication channels

  • Identifying areas of opportunity for optimizing results and improving customer satisfaction.

  • Be a daily key contributor to improving training and development

  • Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience #customerserviceninja

  • Maintain superior quality assurance results

  • Coming to work with a positive outlook contributing to Upgrade’s already enjoyable environment

Details:

Pay: $20/Hour. Will receive an increase to $21 when brought on permanent. Can receive up to 20% monthly bonuses based on performance. There is also an option for Unlimited Overtime!

Location: Must be willing to commute to Downtown Phoenix. Central and Washington. This position is NOT remote and will be ONSITE everyday

Training Schedule: Monday - Friday from 8:00am - 5:00pm and will last three weeks.

Start: 01/18/2022

Schedules: You are allowed to pick two top schedule preferences, will receive one of those selected after training.

  • Mon-Fri 6a-3p

  • Mon-Fri 7a-4p

  • Mon-Fri 8a-5p

  • Mon-Fri 9a-6p

  • Mon-Fri 10a-7p

  • Sat-Tues 6a-5p

  • Wed-Sat 6a-5p

Required Qualifications:

  • Required: minimum of 1 year in a customer service phone role

  • Preferred: minimum 12 months experience in loan servicing and/or payment processing

  • Excellent written and verbal communication combined with analytical and problem solving skills

  • Demonstrated ability to multi-task and work in a fast-paced environment

  • Flexibility and ability to adapt to business needs

  • Proficient in Microsoft, Cloud based products and Google apps

Client is Conducting Virtual Interviews!!

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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