CASY-MSCCN Jobs

Description

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023

#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023

#10th in Fortune Magazine’s 2023 World’s Most Admired Companies

#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Get a first-class start to your travel career.

If you have a flair for exceptional customer service, an aptitude for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Are you up for the challenge to join a key player in the travel industry?

From learner to leader, see the bigger picture.

Once you’ve completed the training, you will be ready to take whatever travel request comes your way. Here’s just some of what you could be doing each day:

• You will delight our Premium Card Members with unforgettable experiences

• As a consultant, you will refine your knowledge of customer needs by asking personalized fact-finding questions to deliver an innovative and extraordinary service through multi-channel servicing designed to meet customers unique requirements

• You will receive in-depth training to enable you to be a travel expert and you will know where to look to find the information you need to assist travelers with their changing travel plans such as trip cancellations, re-bookings, and exchanges. Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site

• You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements

• You will use your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.

• You take your understanding of new and existing product offerings, value proposition and relevance to the Card Member, to curate your recommendation

• At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise

• You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty

Qualifications

What you need to thrive

• Proven ability to provide premium customer service, ideally in a Call Center environment.

• Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles. Travel reservation experience is a plus.

• A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills.

• Ability to fluently speak and write in English.

• Natural consultative skills, with the ability to offer confident recommendations

• Sufficient geography knowledge

• The resilience and composure to remain positive under pressure and constantly evolving circumstances

• A problem solver, you’ll be able to effectively explore Card Member issues and offer the best creative solutions with a view to resolving on the first contact

• A mathematical mind with an eye for detail and accuracy

• Computer skills are vital as you’ll be using multiple tools and systems daily

• Excellent time management & multi-tasking skills

• High level of integrity to work with customer information and treat it sensitively

• Ability to collaborate in person with all colleagues of all levels

• Ability to thrive in a metric driven and team-based environment, with a healthy drive to meet and exceed goals

• The flexibility to work shifts, including nights and weekends

• Bachelor’s degree, associate degree and college undergrads may apply

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 5pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

Job: Operations

Primary Location: Philippines-PHL-Taguig City

Schedule Full-time

Req ID: 23009719