CASY-MSCCN Jobs

CASY-MSCCN Logo

Job Information

Robert Half Customer Service Representative in Phillipsburg, New Jersey

Description

We are currently seeking a talented Customer Service Representative to join our team and play a key role in supporting our customers and driving business success. As a Customer Service Representative, you will be responsible for managing customer inquiries, processing orders, and providing support throughout the order fulfillment process. This role requires excellent communication skills, attention to detail, and a customer-centric approach. If you are passionate about delivering outstanding service and thrive in a fast-paced manufacturing environment, we want to hear from you!

Responsibilities:

  • Receive and respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.

  • Generate accurate quotes for products based on customer requirements and pricing guidelines.

  • Process customer orders accurately and efficiently, ensuring all necessary information is complete and correct.

  • Coordinate with various departments, including sales, production, and shipping, to ensure timely order fulfillment and delivery.

  • Proactively follow up with customers to provide order status updates and address any issues or concerns.

  • Resolve customer complaints and inquiries effectively, striving to exceed customer expectations and ensure satisfaction.

  • Maintain detailed records of customer interactions and transactions in our CRM system.

  • Collaborate with cross-functional teams to identify process improvements and enhance the overall customer experience.

    Requirements

Requirements:

  • Previous experience in customer service, preferably in a manufacturing or industrial environment.

  • Strong communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.

  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize workload.

  • Proficiency in Microsoft Office suite and experience with CRM systems (e.g., Salesforce, HubSpot) preferred.

  • Ability to work collaboratively in a team environment while also independently managing responsibilities.

  • Adaptability and resilience in handling challenging situations and resolving customer issues.

  • Knowledge of manufacturing processes and products is a plus, but not required.

Join our team and contribute to our commitment to excellence in customer service! If you are customer-focused, detail-oriented, and thrive in a collaborative environment, apply now! For immediate consideration, call us at 610.882.1700!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

DirectEmployers