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Commonwealth of Pennsylvania Energy Assistance Worker - SEASONAL - Chester CAO in Pennsylvania

Energy Assistance Worker - SEASONAL - Chester CAO

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Energy Assistance Worker - SEASONAL - Chester CAO

Salary

$19.94 - $29.76 Hourly

Location

Chester County, PA

Job Type

Civil Service Seasonal Full-Time

Job Number

CS-2024-84311-44680

Department

Department of Human Services

Division

HS Chester CAO Hdq

Opening Date

05/15/2024

Closing Date

5/28/2024 11:59 PM Eastern

Job Code

44680

Position Number

Multiple positions may be filled from this posting.

Union

SEIU Local 668

Bargaining Unit

F1

Pay Group

ST04

Bureau / Division Code

00210150

Bureau / Division

Office of Income Maintenance/Chester County Assistance Office

Worksite Address

100 James Buchanan Drive

City

Thorndale, Pennsylvania

Zip Code

19327

Contact Name

William Cox

Contact Email

RA-HRChester0150@pa.gov

  • Description

  • Benefits

  • Questions

THE POSITION

Are you looking for an excellent opportunity to begin a career with the Commonwealth of Pennsylvania? Consider joining the Department of Human Services (DHS) at the Chester County Assistance Office (CAO) and help Pennsylvania's citizens stay warm during the winter season. This is a non-permanent full-time seasonal position with the Low Income Home Energy Assistance Program (LIHEAP) program. Seasonal employment runs from approximately October to April but employment may begin as early as September and last until June. Apply today and join our team of dedicated professionals.

DESCRIPTION OF WORK

As an Energy Assistance Worker, you will process initial benefit applications as well as CRISIS applications for the Low Income Home Energy Assistance Program (LIHEAP). This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients with the process of applying for heating assistance. After receiving on-the-job training, you will perform various duties such as interviewing clients, acting as a liaison with heating vendors, and reviewing as well as completing applications received in order to recommend approval or disapproval of benefits consistent with Federal and State Regulations. The majority of this job is completion work through data entry. Work assignments are limited in scope and performed under close supervision of an Income Maintenance Casework Supervisor who reviews work for completeness, accuracy, and adherence to the program regulations.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00266648) .

Work Schedule and Additional Information:

  • Seasonal full-time employment, 37.5 hours per week

  • Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

  • Travel and overtime as needed. This may change based on operational need.

  • The Department of Human Services provides excellent benefits, pay increases, paid leave, as well as opportunities for career advancement.

  • Salary: In some cases, the starting salary may be non-negotiable.

  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

  • WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • Two years of experience in general office work which included interviewing the public; or

  • Any equivalent combination of experience and training.

Other Requirements:

  • You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

  • Hiring preference for this vacancy may be given to candidates who live within Chester County. If no eligible candidates who live within Chester County apply for this position, candidates who reside in other counties may be considered.

  • You must be able to perform essential job functions.

Legal Requirements:

  • You must pass a background investigation.

How to Apply:

  • Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

  • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

  • Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

  • Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

  • Your score is valid for this specific posting only.

  • You must provide complete and accurate information or:

  • your score may be lower than deserved.

  • you may be disqualified.

  • You may only apply/testoncefor this posting.

  • Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How much full-time experience do you possess in general office work which includes interviewing the public?

  • 2 years or more

  • 1 but less than 2 years

  • Less than 1 year

  • None

    02

    If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

    03

    How many semester credits of college coursework have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

  • 60 credits or more

  • 30 but less than 60 credits

  • Less than 30 credits

  • None

    04

    You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

  • Yes

    05

    WORK BEHAVIOR 1 - INTERVIEW APPLICANTS

Interview applicants, by phone or in-person, to gather relevant information for the Low-Income Home Energy Assistance Program (LIHEAP) to determine benefits eligibility. Complete application forms (including arithmetic calculations), vendor authorization forms, and notice-to-applicant forms.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  • A. I have experience interviewing applicants to gather relevant information to determine BENEFITS ELIGIBILITY and complete application forms for the LOW-INCOME ENERGY ASSISTANCE PROGRAM (LIHEAP).

  • B. I have experience interviewing applicants to gather relevant information to determine BENEFITS ELIGIBILITY and complete application forms. This was NOT related to LIHEAP.

  • C. I have experience interviewing people to gather relevant information and complete related forms.

  • D. I have successfully completed college-level coursework related to interviewing or public speaking.

  • E. I have NO experience or coursework related to this work behavior.

    06

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • Your experience interviewing people to gather information and the subject(s).

  • Your level of responsibility.

    07

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • College/University

  • Course Title

  • Credits/Clock Hours

    08

    WORK BEHAVIOR 2 - DATA ENTRY

Enter applicant information into databases or spreadsheets to create, track, and maintain records. Recheck the information to ensure accuracy for eligibility determination.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  • A. I have experience entering LIHEAP applicant information into databases or spreadsheets to create, track, and maintain records and rechecking the information to ensure accuracy.

  • B. I have experience entering information into databases or spreadsheets to create, track, or maintain records and rechecking the information to ensure accuracy. This was NOT related to LIHEAP.

  • C. I have successfully completed college-level coursework related to data entry.

  • D. I have NO experience or coursework related to this work behavior.

    09

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • Your experience performing data entry including the type(s) of database or spreadsheet used and the subject(s).

  • Your level of responsibility.

    10

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • College/University

  • Course Title

  • Credits/Clock Hours

    11

    WORK BEHAVIOR 3 - CUSTOMER SERVICE

Communicate with the public, other agencies, coworkers, or other personnel to gather and provide information. Respond to inquiries; explain rules, regulations, and policies; and refer individuals for additional assistance if necessary.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  • A. I have experience communicating with others to gather or provide information; respond to inquiries; explain rules, regulations, or policies; and refer individuals for additional assistance if necessary. This was related to LIHEAP.

  • B. I have experience communicating with others to gather or provide information; respond to inquiries; and refer individuals for additional assistance if necessary. This was NOT related to LIHEAP.

  • C. I have successfully completed college-level coursework related to communications or conflict resolution.

  • D. I have NO experience or coursework related to this work behavior.

    12

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • Your experience providing customer service, the audience, and the subject(s).

  • Your level of responsibility.

    13

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • College/University

  • Course Title

  • Credits/Clock Hours

    14

    WORK BEHAVIOR 4 - WRITTEN COMMUNICATION

Write case narratives, reports, emails, correspondence, memorandums, or other methods of disseminating information, ensuring that all information is accurate and complete in accordance with policies, standards, and legal requirements.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  • A. I have experience writing case narratives, reports, AND internal and external correspondence to disseminate information. I was responsible for the final content. This was related to LIHEAP.

  • B. I have experience writing narratives OR reports. This was related to LIHEAP.

  • C. I have experience writing narratives, reports, OR internal and external correspondence to disseminate information. I was responsible for the final content. This was NOT related to LIHEAP.

  • D. I have successfully completed college-level coursework related to business or technical writing or English composition.

  • E. I have NO experience or coursework related to this work behavior.

    15

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • Your experience writing, the type(s), and the subject(s).

  • Your level of responsibility.

    16

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • College/University

  • Course Title

  • Credits/Clock Hours

    Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov

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