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Amazon Training Specialist in Pasay, Philippines

Description

Become part of a fast moving, vibrant work environment that is experiencing dramatic growth. Amazon Seller Support currently generates great part of Amazon revenues and strategically drives increased product selection for customers which makes Amazon the most valued online marketplace in the world.

Job Description:

  • A Training Specialist will be responsible for training delivery of approved training content, quality and coordination for all new hire, refresher, and launch trainings.

  • Deliver our blended learning (instructor led training both onsite, remote and eLearning) classes and programs for new hires, new skills (cross-training), continuing education, and refreshers as necessary for global associates.

  • Manage and own batch upload to LMS to ensure capturing of new hire trainees. Own completion of trainee surveys, quizzes and tests with upload to LMS where needed or other compiling tool.

  • Manage the logistics of learning and create an effective learning environment along with report on testing results.

  • Communicate with appropriate business owners, other trainers, site managers, and management to ensure that all trainings are conducted on-time and with sufficient resources and facilities.

  • Responsible to escalate possible new hire attrition and flag poor performance, misfit skills or behavioral issues in training promptly.

  • Demonstrate expertise in facilitating, planning, implementing and assessing blended learning by passing the in-house accreditation program in training as well as regular teach-back/observation sessions.

  • In addition, the trainer will support quality and assurance initiatives when not in training.

  • Create, foster and maintain a high quality performance improvement program that offers fair and consistent feedback to our associates, as well as provides an accurate and quantifiable picture of SPS to the broader Amazon community.

  • Responsible for mitigating and eliminating gaps in training occurring due to issues or concerns with communication skills and language skills.

  • Responsible for continuous self-development by keeping themselves abreast with current industry training practices

  • Able to assimilate training materials, bridge any gaps between understanding and execution, and facilitate learning in the classroom by organizing and presenting material in a way that is optimal for the target skill or knowledge being transferred.

  • Ensure conversion of new hires within Ramp period to match business as usual state, reduction in repeat errors

We are open to hiring candidates to work out of one of the following locations:

Pasay City, PHL

Basic Qualifications

Basic Qualifications:

  • Expertise in planning, implementing and assessing training.

  • Excellent communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.

  • Excellent coordination, classroom management and organization skills.

  • Ability to use multiple learning methods and link appropriate methods with subject matter.

  • Excellent one-to-many and one-to-one communication skills in both classroom and tutorial settings.

  • Knowledge of adult learning and training practices, especially in technical support contexts.

  • At least 3 years experience in a training role.

  • Bachelor’s degree or significant college course work, preferably in a communication, education or related field.

Preferred Qualifications

Preferred Qualifications

  • Experience in a multinational organization

  • Training certification a plus

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