Job Information

SAP SAP Ariba iXp Intern - User Research in Palo Alto, California

Requisition ID: 276342

Work Area: Software-User Experience

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern

Career Level: NA


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

  1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.

  2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

  3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team

We’re looking for a talented intern to jump start a new research initiative for our design pattern library. This person should be passionate about design research, interested in gaining hands-on experience in planning, designing and executing formative and evaluative research methods. You’ll be the UX Research champion responsible for infusing user insights into the product development process in close collaboration with designers, developers, and key product stakeholders across the SAP Ariba product engineering organization.

You will also build up domain knowledge in business-to-business procurement between Fortune 500 companies, powered by SAP Ariba solutions. On Ariba Network, buyers and suppliers from more than 2.5 million businesses, operating in 190 countries, discover new opportunities, collaborate on transactions, and grow their relationships. You work will be instrumental to delivering a cohesive user experience for buyers and suppliers across all SAP Ariba solutions.

What you’ll do:

Position title: SAP Ariba iXp Intern – User Research

Location: Palo Alto, California (virtual)

Expected start date: June 7, 2021 – August 13, 2021

In this role, you’ll:

  • Collaborate with product stakeholders to determine user research goals and participant criteria

  • Determine the most appropriate and impactful method of research

  • Develop user research briefs that outlines research goals and methodology

  • Coordinate participant recruitment with user researchers and product stakeholders, develop and apply participant recruitment criteria and screener

  • Prepare user study materials such as study protocol, interview guides, and survey questionnaire

  • Conduct in-house research to test new design concept

  • Analyze research data and compile findings. Work closely with designers and developers to turn user data into actionable design requirements that feed into the design and influence product direction

  • Present findings and related design recommendations to product stakeholders

  • Promote user centered design principles and best practice within the organization

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.


  • Currently pursuing a graduate degree in Design, Human-Computer Interaction, Information Science, Psychology, or a related field

  • Familiar with design thinking principles and user centered design process

  • Strong knowledge of common qualitative and quantitative user research methods: moderated and unmoderated usability testing, interviews, heuristic evaluation, surveys, persona and user journey development

  • Working knowledge of conducting user research including participant recruiting

  • Effective and confident communicator – one that can clearly articulate research methodologies and present research insights to cross-functional teams

  • Enjoys collaboration and has experience working productively in teams

Nice to have

  • Experience with end-to-end user research process including research participant recruitment

  • Experience conducting research with remote users

  • Experience with pattern libraries

  • Able to give design feedback

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Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations : Virtual - USA