Job Information

SeaWorld Parks & Entertainment Supervisor, Merchandise in Orlando, Florida

Supervisor, Merchandise

SeaWorld Orlando

SeaWorld Orlando is a place of thrills, fun and positive, lasting memories. And that’s just what it’s like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is place for you!

What you get to do:

Development of all direct reports by providing training, feedback and coaching

Know and ensure ambassadors follow all policies and procedures

Ensure prompt, efficient, and courteous guest service for all guests

Create, implement, and monitor plans for loss prevention in the area

Control the flow of goods and make up supply requisitions as needed to include cost of goods management.

Ensure store operations are conducted in accordance with all existing merchandise, park, and corporate operating policies and procedures

Ensure assigned areas (front and back of house) are maintained in a neat and orderly manner

Conduct training classes to include department orientation, cash handling, games training, Safety in Motion and Serve Safe training; maintaining all training records

Train, develop and coach ambassadors on photo quality, clarity and camera settings

Assist with troubleshooting of photo equipment and communicate issues to appropriate teams

Review and edit all schedules to insure proper coverage within assigned areas; timecard management

Maintain neat, clean, attractive, and functionally effective merchandise displays

Maximize sales and profit levels which includes recording sales to determine periodic usage of fast and/or slow moving items

Actively sell photo and retail merchandise, to include service items such as strollers and lockers

Restock displays; ensure in-stock items are on display and process damaged merchandise

Assist in taking stock counts and annual inventory, as needed

Transporting various sized boxes/packages by handcart

Perform other duties as assigned

What it takes to succeed:

High school diploma or equivalent

At least 18 years old

3 years of previous retail or guest service experience

At least one year of leadership experience

Ability to multi-task and adapt to changes in a fast paced work environment

Experience dealing with loss prevention

Knowledge of all Microsoft Office applications

Ability to complete provided CPR training/certification

Excellent cash handling skills

Have strong written or verbal communication skills

Ability to stand for long periods of time

Ability to lift, push and pull 40 pounds

Comfortable working in/around water and around animals

Ability to walk on sand if assigned to water parks

Ability to move freely around work areas

Ability to to climb stairs

Ability to work indoors/outdoors in all weather conditions and temperature extremes

Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays

Bachelor’s degree in Business Management, Hospitality or related field is preferred

Training experience preferred

Previous experience creating and maintaining merchandise displays preferred

Previous games and/or photo management experience preferred

At least 3 years of leadership experience is preferred

Possession of a valid state driver’s license preferred

The Perks of the Position:

As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:

Paid Floating Holidays

Accrual based Paid Time Off

SEA Employee Complimentary Park Tickets and Passes

SEA Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K plan

Voluntary Insurance

Life Insurance

Disability Benefits

Dependent and Health Care Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Join the team:

If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

Park Name:

SeaWorld Orlando


Orlando, FL

Requisition Number:



Full Time Hourly

Pay Rate:

Relocation Provided: