Job Information

Raising Cane's Regional Leader of Training - Orlando, FL in Orlando, Florida

The Regional Leader of Training supervises a team of Area Leaders of Training who are primarily responsible for the delivery and implementation of effective training systems at Restaurants. The RLT is the Subject Matter Expert [SME] for all Training systems for Regional and Area Business Units. The RLT supports the Vision and Mission by promoting a Training culture and providing guidance and expertise regarding Training & Development opportunities to the Restaurant Teams.

Restaurant Training Responsibilities

  • Support execution of all MIT training processes and procedures in Training Restaurants

  • Own the Training Restaurant Certification and Re-Certification Process; provide feedback and insight; partner with the Regional Leader for Recommendations

  • Conduct and document Training Restaurant visits with Area Leaders of Training to evaluate Operational effectiveness and Training requirements

  • Work through the Area Restaurant Training team to coach, train and develop Managers, Crewmembers, Certified Trainers and Bird Specialists

  • Establish and maintain an environment conducive to onboarding, training and retaining Crewmembers and Managers

  • Partner with Business Unit Leaders to plan for HIPO development at all levels

  • Ensure the highest levels of training standards are upheld at all Raising Cane’s Restaurants

  • Partner with Operations leadership to recommend and implement training solutions based on gaps

  • Serve as in-Restaurant Subject Matter Expert for training related questions and needs

  • Manage and assess Regional ServSafe compliance

    Business Unit(s) Support

  • Lead, coach and develop a team of Area Leaders of Training to achieve set objectives

  • Be the Subject Matter Expert for Restaurant Training for the Regional and Area Business Units

  • Provide feedback to Area Leaders of Training on execution of functional job responsibilities and oversee their performance

  • Lead the Screening, Hiring and Onboarding of Area Leaders of Training

  • Support Area Leader of Training staffing, bench strength and build succession plans based on determined needs

  • Help establish and maintain an environment conducive to learning within the Area Training Team

  • Review Period, Quarterly and Yearly results to identify gaps and support training plans to address

  • Support the execution of BU Team Training, Onboarding and Development plans

    Training Functional Support

  • Work in collaboration with other departments to employ best practices, create consistent Training solutions, deploy Training programs, and measure the effectiveness of Training

  • Implement training and development coursework, programs, and systems as needed

  • Partner with the Training & Development and Restaurant Excellence teams to ensure training programs and materials are effectively implemented

  • Own execution of HIPO, Restaurant Partner and Area Leader Development Programs as prescribed

  • Actively review and provide feedback on all training systems in development

  • Provide observations, evaluations, and feedback on training effectiveness

    Position / Role Requirements

  • Acts as a role model and consistently represents & lives Cane’s Values and “How We Do Business” standards

  • Required to live within assigned Region (Home Base or Regional Office Base as assigned)

  • Ability to Travel 50 – 75%; car and/or air travel

  • Ability to lead, motivate, and empower a Team

  • Excellent interpersonal and communication skills

  • Ability to recognize problems, set goals and convert plans into action

  • Exercises good judgment in decision making

  • Open to feedback and to self-improvement

  • Holds self accountable for high personal standards of conduct and professionalism

  • Excellent speaking and presentation techniques

  • Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization

  • Superior organization and follow-up skills

    Qualifications, Experience & Education

  • College degree required

  • Training certifications desirable

  • Must be 18 years of age or older

  • Minimum 5 years Restaurant Operations experience in quick service or fast casual preferred

  • Previous field training experience required, minimum 5 years preferred

  • Led a team of direct reports

  • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly

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