Job Information

System One Services Customer Service Support in Orlando, Florida

Customer Service SupportOrlando, Florida



Category:Administrative & Clerical

Compensation Range:16.82 - 24.04 Per Hour

Job ID:187705

Date Posted:03/16/2021

Customer Support Coordinator

Orlando, FL 32811

System One is actively seeking aCustomer Support Coordinatorfor a contract position located in Orlando, FL.

Customer Support CoordinatorResponsibilities:

  • Under the direction of the Orlando Service Center manager, the Customer Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process, and the sales professionals.

  • The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance.

  • Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion.

  • Addressing and taking initiative in following up on customer inquiries.

  • Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution.

  • Collaborate and maintain communications with Sales Representatives on customer-related issues.

  • Maintain statuses on assigned customer open order reports.

  • Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required.

  • Use problem solving ability to contribute, suggest and/or improve workflows, procedures, etc. Using computer proficiency to enter data quickly and accurately.

  • Adhere to company policies, procedures, and system documentation.

  • Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames.

  • Successfully interact with other service centers and plants.

  • Contribute to continuous improvement activities as needed or assigned.

  • Ensure orders maintain internal schedule to keep pace to be on time to the customer.

  • Work closely with team members to ensure completion of daily tasks.

  • Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best-in-class safety.

Customer Support CoordinatorRequirements:

  • Minimum high school diploma or equivalent from an accredited institution

  • Any experience in the fenestration industry, ability to read architectural plans.

  • Worked in an environment where they have worked with sub-contractors or contractors daily.

  • Multiple years working for a fenestration company.

  • Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale).

  • Ability to read architectural drawings or the willingness to learn.

  • Demonstrate basic knowledge of products and pricing.

  • Construction-related industry experience.

Duration: Contract, temp-to-hire

Location: Orlando, FL 32811