Aerotek Service Advisor in Olympia, Washington
• Immediately greet customers in a professional manner and obtain repair information • Ensures customer’s repair complaints clearly documented on work orders • Respectfully advises customers on the proper care of their equipment including the value of maintaining proper maintenance in accordance with manufacturers' specifications • Provides a complete and accurate written cost estimate for all labor and parts • Recommends additional needed and value added service based upon service history and equipment inspection • Periodically checks on the progress of the repair throughout the day, and promptly contacts the customer regarding any changes in the promised time, explains cost and time requirements, and gets proper authorization before performing any additional repairs • Ensures each customer receives a thorough explanation of all completed work and charges • Works with the Technicians and the Parts Department to make sure the communication on the repair is being handled properly • Customer interaction, answering phones, answering questions, finalizing sale. • Ensure that all branch transfers are processed correctly. This includes parts shipped from other locations. • Invoicing and payment processing.
Customer relationship management, Customer service oriented, Compliance, reefer
Top Skills Details:
Customer relationship management,Customer service oriented,Compliance,reefer
Additional Skills & Qualifications:
• Experience within the transportation or construction industries • Minimum of 1 year experience in the position of Service Advisor in the automotive or transportation industry • Current Driver License with satisfactory Department of Motor Vehicle driving record. • Excellent Microsoft Office proficiency (Excel, Word, PowerPoint) • Proven ability to develop and manage positive customer experiences • Ability to foster loyalty, cooperation, and communication among functional teams (Sales, Service, Parts, Management) and employees
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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