Hyatt Senior Group Sales Manager in OCEANSIDE, California
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Senior Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. The Senior Sales Manager is a career sales professional and a top producer within hotel sales who has demonstrated through performance a commitment and expertise in direct sales. Responsibilities include selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting site inspections, solicits and generates business. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes Hyatt systems and coordinates customer service requirements as appropriate. The Senior Sales Manager will also participate and may lead event meetings, sales and other staff meetings. The Senior Sales Manager also works as a team member with the sales and catering staff and is in close contact with assigned Administrative Assistant and other support staff. Solicits, through direct sales and marketing contacts, the most complex accounts, which exhibit potential for business. This role may take on leadership functions and assist Director of Sales & Marketing with projects
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Role specific job responsibilities include:
Identify and target customers that will generate loyal repeat business on behalf of hotel.
Utilize various prospecting resources to solicit and secure business on behalf of hotel.
Use company wide programs, sales developments, prospecting projects, Hyatt Sales Force customer events and reporting for business development of assigned segment(s).
Hosting and/ or attending market specific trade events.
Monitor customer follow up, assigned tasks, and incoming bid requests to meet minimum response times and quality minimums for a luxury resort.
Communicate hotels rates and concessions and subsequently negotiate fair contract terms for hotel and customer, and that meet hotel’s revenue targets.
Clearly communicate policies, procedures and services offered by the hotel with clients/customers.
Maintain thorough and complete product knowledge of hotel property and in-depth understanding of comp set’s Features/Advantages/Benefits.
Work with DOS to create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved.
Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.
Cross sell all revenue centers of resort including, but not limited to Spa, Venue Rentals, A/V partner, and others.
Creating and tracking sales account activity in Hyatt’s proprietary Envision software.
Preparing and presenting effective sales calls, in person and virtual site inspections and proposal presentations.
Maintaining well organized customer documentation and reports in Hyatt systems.
Working as a team member with the sales and catering staff and in close contact with other support staff, including facilitating proper turnover of customers to Planning Managers while meeting or exceeding client/customer expectations.
Prioritize tasks and independently manage workflow based on appropriate needs and demands and the department's policy and procedures.
Manage work schedule to strategically be on-site during critical event times (site visits, customer greetings, hosted FAM events, etc.), as needed.
Reconcile expense reports with Hyatt’s proprietary software.
Attend Sales/ Hotel team meetings, Sales/ Marketing meetings as requested.
Additional duties as determined by Director of Sales
A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Must have a minimum 5 years of hotel sales experience, preferably in luxury, resort or independently branded hotels.
Must be proficient in general computer knowledge.
Must have selling, negotiating, business writing and presentation skills training
Primary Location: US-CA-Oceanside
Organization: Destination Oceanside
Pay Basis: Yearly
Job Level: Full-time
Req ID: OCE000223
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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