RWJBarnabas Health Customer Service Rep (Part-Time) in Oceanport, New Jersey
Customer Service Rep (Part-Time)Req #:0000064501
Category:Clerical / Administrative Support
Facility:RWJBarnabas Health Corporate Services
SC Customer Service, 2 Crescent Place, Oceanport, NJ 07757
The Customer Service Department is the customer-facing team that serves as the primary contact for the facilities, affiliates and vendors seeking general information, answers to questions and resolution to issues within the requisition to check process.
The Customer Service Representative (CSR) is responsible for answering and logging all incoming communications via telephone and email; researching and resolving inquires while maintaining adherence to department key performance indicators. Manage and reconcile statements and various reports to avoid and/or addresses credit holds; communicate with Accounts Payable, Purchasing and Cash Management on vendor issues.
The CSR is fully knowledgeable of the requisition to check process along with supporting systems, policies, practices and processes; interacts with other Supply Chain and Finance Departments.
Ability to deliver outstanding customer service experience with external and internal customers/vendors regarding the requisition to check process and supporting systems and processes.
Demonstrate competencies in the Accounts Payable and Purchasing modules, policies and practices.
Answer and log all inquiries and work outputs into the ticketing system.
Conduct research, escalate, assign and resolve daily inquires. Completes and follows up on open tickets within established timeframe.
Reconcile vendor statement, expediting purchasing orders and research various reports.
Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies
Keeps customers informed if there are delays and resolution outcome.
Notify Customer Service leadership of any unresolved issue and request assistance as necessary
Adhere to department performance standards and Key Performance Indicators (KPI)
High School Diploma or GED equivalent required within one (1) year of hire.
Candidates who do not possess a High School Diploma or GED equivalent will be provided the opportunity to enroll in a GED/HSEA program at time of hire as a condition of employment. A hired candidate will be provided one (1) year from date of hire to successfully complete a GED program and obtain their HSEA.
RWJBarnabas Health is committed to our communities and the members we serve. RWJBH understands that in order to create strong, healthy, and sustainable communities, we have to re-engineer and transform current systems. Providing educational support and resources contributes to our overall social impact mission and community investment efforts.
Associates degree preferred.
Two years purchasing or accounts payable experience.
Strongly prefer experience with PeopleSoft and Customer Service is a plus.
Demonstrates strong proficiency in Microsoft Office applications, especially Excel.
Able to perform basic mathematical calculations, balance and reconcile figures, possess good communication (written and verbal) skills.
RWJBarnabas Health is an Equal Opportunity Employer