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VCA Veterinary Client Service Representative, Surgery Team - VCA Canada Mississauga-Oakville Veterinary Emergency Hospital & Referral Hospital in Oakville, Ontario

VCA Canada is Canada’s largest network of companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals and are committed to providing superior patient care and client experience. At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. In support we provide career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.

If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:

https://www.myworkday.com/vca/d/inst/1$9925/9925$106231.htmld

VCA Canada Mississauga Oakville Veterinary Emergency Hospital is a rapidly growing 24HR Emergency and Specialty Referral Hospital serving the areas of Oakville, Mississauga and beyond. We offer a wide range of wellness and advanced care services such as dentistry, ophthalmology, cardiology, oncology, animal rehabilitation, radiology, surgery and more. We take great pride in our commitment to the highest standards of patient and client care. Being of service to our clients and patients is the definition of our purpose and the mission of our practice.

VCA Canada Mississauga-Oakville – Surgery Department is currently recruiting for a customer service focused Client Service Representative to join our clinic. This full-time opportunity includes a range of responsibilities involving both hands-on patient care as well as client care. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities require for this role are;

  • Placing outbound calls to pet parents for follow-up and help with appointment bookings

  • Respond and manage phone and email correspondence with clients and referring veterinarians as well as managing internal office communication

  • Admitting and discharging pet patients

  • Invoicing/billing; creating and discussing estimates; clearly explaining treatment plans to ensure owner understand and consent.

  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

  • Strong organizational skills

  • General housekeeping duties;

  • Willingness to learn more regarding veterinary services and updated medical procedures.

  • Working with a team focus, assisting the veterinary staff with various procedures, tasks and treatments.

  • Ability to work in a fast paced environment.

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

  • Exceptional career development

  • Generous personal pet care discounts

  • A network of highly educated and skilled professionals!!

  • And more perks!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more https://careers.vcacanada.com/

Interested? See Keva

Have a question? Email: Careers.canada@vca.com

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

Benefits: Additionally, we offer a generous compensation package including health and dental insurance, paid vacation, employee discounts, CE, and more.

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!

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