Job Information

Charles River Laboratories European Client Services Manager in Nyack, New York

European Client Services Manager

Req ID: 137792


Ballina, IE, F26D786 Barcelona, B, ES, 08003 Tres Cantos, M, ES, 28760 Rolesville, NC, US, 27571 Szeged, HU Paris, FR Pamplona, Navarra, ES, 31008 Shanghai, CN Schaijk, NL, 5374 RE Marseille, FR, 13009 Houston, TX, US, 77005 Stilwell, KS, US, 66085 Brussels, Brussels-Capital Region, BE, 1030 Ridgefield, CT, US, 06877-0368 Hyderabad, IN Webster, NH, US, 03303 Marseille, FR, 13009 Roanoke, IL, US, 61561 Cambridge, MA, US, 02138 Neuss, DE, 41460 Oak Hill, NY, US, 12460 Bron, FR, 69500 Evreux, FR, 27930 Cologne, NW, DE, 51105 Chaoyang District, BJ, CN, 100012 Songdo, KR Evry, FR, 91000 Macon, FR, 71000 Valbonne, FR, 06560 Hamden, CT, US, 06518 New Haven, CT, US, 06510 Billerica, MA, US, 01821 Chaoyang District, BJ, CN, 100012 Kilsyth, VIC, AU, 3137 San Diego, CA, US, 92130 Ejby, DK Matfors, SE, 864 31 Paris, FR, 75013 Sant Cugat del Vallès, B, ES, 08174 Baltimore, MD, US, 21224 Houston, TX, US, 77030 Paris, FR, 75012 Reno, NV, US, 89511 Pinghu, ZJ, CN Bethesda, MD, US, 20892 S. San Francisco, CA, US, 94080 Paris, FR, 75005 Changping District, BJ, CN, 100107 Rockville, MD, US, 20850 Pittsburgh, PA, US, 15213 Hollister, CA, US, 95023 Poolesville, MD, US, 20837 Gamou-gun, Shiga, JP, 529-1633 Baltimore, MD, US, 21201 Saint Germain Nuelles, FR, 69210 Rockville, MD, US, 20852 Charleston, SC, US, 29425 Saint Germain Nuelles, FR Malton, GB San Diego, CA, US, 92121 Lyon, FR, 69007 Secor, IL, US, 61771 Cambridge, MA, US, 02139 Jiaxing, ZJ, CN St. Petersburg, FL, US, 33701 CALCO, IT, 23885 Worcester, MA, US, 01608 Cleveland, OH, US, 44128 Brussels, BE S. San Francisco, CA, US, 94080 Waltham, MA, US, 02451-1420 Portishead, GB, BS20 7AW San Diego, CA, US, 92121 Tranent, GB, EH33 2NE Chicago, IL, US, 60612 Razes, FR, 87640 Amsterdam, NL, 1077 ZX Keele, GB, ST5 5SP Malvern, PA, US, 19355 Toulouse, FR, 31400 Cambridge, GB, CB2 0BA Willimantic, CT, US, 06226 Yokohama-shi, 14, JP, 222-0033 Las Vegas, NV, US, 89115 Freiburg, DE, 79108 Storrs, CT, US, 06268-1198 Compiegne, FR, 60200 South San Francisco, CA, US, 94080 South San Francisco, CA, US, 94080 Docklands, AU Boston, MA, US, 02199 Madrid, M, ES, 28040 Cambridge, MA, US, 02142 Norwich, CT, US, 06360 Mumbai, IN Singapore, SG Labelle, FL, US, 33935 Detroit, MI, US, 48201 Bethesda, MD, US, 20892-0602 Glenamoy, IE, F26Y286 High Peak, GB, SK23 6FJ Evanston, IL, US, 60201 Sulzfeld, DE, 97633 S. San Francisco, CA, US, 94080 S. San Francisco, CA, US, 94080 Niksayuna, NY, US, 12309 Keswick, VA, US, 22947 US Donostia, SS, ES, 20009 Houston, TX, US, 77047 Fort Pierce, FL, US, 34982 Port Seton, GB, EH32 0TD Cambridge, MA, US, 02139 Shanghai, CN Madrid, M, ES, 28029 Tumba, SE, 14731 NanJing, JS, CN, 210029 Potters Bar, GB, EN6 3LD Boston, MA, US, 02115 Northridge, CA, US, 91325 Laval, Quebec, CA, H7V 4B3 Hatfield, GB, AL10 9SN South San Francisco, CA, US, 94080 Zhanjiang, GD, CN Tranent, GB, EH35 5NG Hanover, MD, US, 21076 Margate, GB, CT9 4LT Raleigh, NC, US, 27610 Shanghai, CN Evreux, FR, 27930 Morrisville, NC, US, 27560 Sao Paulo, S-o Paulo, BR, 01014-907 Kuopio, FI, 70210 Hillsborough, NC, US, 27278 Boston, MA, US, 02142 San Diego, CA, US, 92121 Redwood City, CA, US, 94063 Tel Aviv, IL, 6423904 Chicago, IL, US, 60637 Sandwich, GB, CT13 9FF Nyack, NY, US, 10960 Bangalore, IN O’Fallon, MO, US, 63366 Fleurimont, Quebec, CA, J1E 0B5 Roanoke, IL, US, 61561 Croissy, FR, 78290 Washington, DC, US, 20016-8061 Groton, CT, US, 06340 Senneville, Quebec, CA, H9X 3R3 Fontenay-aux-Roses, FR, 92260 Skokie, IL, US, 60077 Concord, NC, US, 28027 Antipolo, PH, RIZAL1870 Paris, FR, 75015 Erkrath, NW, DE, 40699 Zurich, CH Roanoke, IL, US, 61561 Cambridge, MA, US, 02139 Mattawan, MI, US, 49071 Voluntown, CT, US, 06384 Chaska, MN, US, 55318 Isaszeg, HU South San Francisco, CA, US, 94080 Haidian District, BJ, CN, 100083 Saffron Walden, GB, CB10 1XL Leiden, NL, 2333 CR Madrid, M, ES, 28029 Memphis, TN, US, 38104 Erzhou, HE, CN Beerse, BE, 2340 Hartford, CT, US, 06106 Margate, GB, CT9 4LT Catskill, NY, US, 12414 Cambridge, MA, US, 02139 South San Francisco, CA, US, 94080 Saint-Nazaire, FR, 44600 East Hanover, NJ, US, 07936 LOGROÑO, RI, ES, 26006 Warsaw, PL, 00-124 Sant Feliu de Llobregat, B, ES, 08980 Benson, IL, US, 61561 Worcester, MA, US, 01608 Bethesda, MD, US, 20892 Emeryville, CA, US, 94608 Lebanon, CT, US, 06249 Baltimore, MD, US, 21224 Salamanca, ES, 37007 Poolesville, MD, US, 20837 New Haven, CT, US, 06519-6052 Hampstead, NC, US, 28443 Gottingen, DE Ishiokashi-shi, 08, JP, 315-0138 Amsterdam, NL, 1077 ZX Canterbury, GB, CT2 7NH Frederick, MD, US, 21701 Biberach, BW, DE, 88397 Rockville, MD, US, 20850 Barcelona, ES, 08035 Veszprem, HU San Diego, CA, US, 92121 Emeryville, CA, US, 94608 Ahmedabad, IN Fontenay aux Roses, FR, 92260 Edinburgh, GB, EH14 4AP Framingham, MA, US, 01701 Compiegne, FR, 60200 Kobenhavn, DK Cape Canaveral, FL, US, 32920 Marseille, FR, 13009 Tranent, GB, EH33 1EH Bethesda, MD, US, 20892 Paris, FR, 75005 Beaufort, SC, US, 29945 Benson, IL, US, 61516 Alcalá de Guadaira, SE, ES, 41500 Copenhagen, DK Boston, MA, US, 02116 Charleston, SC, US, 29407 San Diego, CA, US, 92121 Budapest, HU South San Francisco, CA, US, 94080 Maastricht-Airport, NL Madrid, M, ES, 28003 Munchen, DE, 80333 S. SanFrancisco, CA, US, 94080 Cambridge, MA, US, 02139 Hinxton, GB, CB10 1DR San Diego, CA, US, 92121 Montpellier, FR, 34090 Thousand Oaks, CA, US, 91320 San Diego, CA, US, 92121 San Diego, CA, US, 92121 Chicago, IL, US, 60654 Ashland, OH, US, 44805 Cambridge, MA, US, 02139 South San Francisco, CA, US, 94080 Grenoble, FR, 38000 Changping District, BJ, CN, 100107 deCuautitlan Izcalli, MX, 54760 Suresnes, FR, 92150 South San Francisco, CA, US, 94080 Menlo Park, CA, US, 94025 Charlotte, NC, US, 28203 Dingcheng Hainan , CN RTP, NC, US, 27709-2016 Harrogate, GB, HG3 2XA Wichita, KS, US, 67230 Clamart, FR, 92350 Chioleches, GU, ES, 19160 Memphis, TN, US, 38118 S. San Francisco, CA, US, 94080 Stkilda, AU Memphis, TN, US, 38118 Beacon Hill, NSW, AU, 2100 Carlsbad, CA, US, 92010 Gaithersburg, MD, US, 20878 Madrid, M, ES, 28002 Dublin, IE, D09 Waltham, MA, US, 02451 Harlow, GB, CM19 5TR Montpellier, FR, 34000 Hamilton, MT, US, 59840 L'Arbresle, FR, 69592 Boston, MA, US, 02115 Frederick, MD, US, 21701 Redwood City, CA, US, 94063 Horsham, PA, US, 19044 Atsugi-shi, 14, JP, 243-0214 Paris, FR, 75014 Alpicat, Lleida, ES, 25110 Cambridge, MA, US, 02139 Shrewsbury, MA, US, 01545 Wayne, PA, US, 19087 S. San Francisco, CA, US, 94080 Roanoke, IL, US, 61561 Ecully, FR, 69130 Fairfield, NJ, US, 07004 East Kingston, NH, US, 03827 MILANO, Milan, IT, 20122 Takatsuki-shi, Osaka, JP, 569-0803 Spencerville, OH, US, 45887 Foshan City, GD, CN MADRID, M, ES, 28029 Lowell, MA, US, 01854 Durham, NC, US, 27703 Wilmington, MA, US, 01887 Razes, FR, 87640 Cambridge, MA, US, 02139 Fredericksburg, VA, US, 22405 Boisbriand, Quebec, CA, J7H 1N8 Terrebone, Quebec, CA, J6X 4H4 Labelle, FL, US, 33935 Gibsonia, PA, US, 15044 S-Hertogenbosch, NL, 5231 DD Preston, CT, US, 06365 Chatillon sur Chalaronne, 01, FR, 01400 Groningen, NL Barcelona, B, ES, 08028 Frederick, MD, US, 21701 Montrouge, FR, 92120 Montrouge, FR, 92120 St. Constant, Quebec, CA, J5A 2E7 Frederick, MD, US, 21702 Montpellier, FR, 34000 Toulouse, FR, 31400 Bothell, WA, US, 98021 Skokie, IL, US, 60077 Irvine, CA, US, 92612 Frederick, MD, US, 21701 Holloman AFB, NM, US, 88330-0956 Cambridge, GB, CB23 6DP Hospitalet de Llobregat, B, ES, 08908 Boston, MA, US, 02210 Armancourt, FR, 60880 Laval, Quebec, CA, H7V 1B7 Newark, DE, US, 19711 South San Francisco, CA, US, 94080 Bethesda, MD, US, 20892 Romainville, FR, 93230 Marseille, FR, 13009 Kingston, NY, US, 12401

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an experienced Manager to join our Client Services team in Europe. This is a new role driven by the rapid expansion of the business across Europe. The role shall report to the Sr. Director, Global Client Services, Project Management & Scheduling and have 5 direct reports across multiple sites. The essential function of this role will be to partner with our Client base, our Sales Team and Senior Management at our sites based in Ballina in Ireland, Cologne and Erkrath in Germany and Chatillon in France.


  • Manage the proposal process, including pricing, bid and proposal generation, and letters of authorization processes to ensure smooth and timely business process flow. Ensure legal documents and proposals are effectively negotiated and finalized. Follow-up to ensure completeness.

  • Work with the Site Directors and other Senior Management staff to develop pricing strategies. Provide guidance to pricing personnel as necessary; review and approve cost proposals.

  • Manage and monitor the data input into the CRM system(s) or other systems to report proposal turnaround time, bid proposal volume and bid effectiveness.

  • Manage departmental resources (workflow) for responsiveness to client needs and effective use of business processes.

  • Participate in multi-site bid processes to ensure seamless presentation to clients.

  • Participate on Client Service integration team to facilitate common Client Services processes across the Biologics Group.

  • Produce reports on proposal/bid disposition, as required.

  • Provision of data to management to track client services KPIs.

  • Participate in Global Account discussions and provide resources necessary for management of Global Accounts, as appropriate.

  • May attend trade shows on behalf of EU sites to develop potential new business and present capabilities information to trade show attendees.

  • Manage activities of assigned group to ensure effective performance of function.

  • Interview and select departmental personnel, as necessary. Recommend, review and approve personnel actions, including hiring, promotions and salary increases. Partner with Human Resources in the handling of disciplinary issues. Prepare and/or approve appropriate personnel action paperwork.

  • Identify training and development needs of direct reports. Provide training and/or monitor training programs to ensure ongoing effectiveness.

  • Monitor performance of direct reports. Provide regular coaching and counseling. Prepare and deliver salary and performance reviews; review and approve performance and salary appraisals initiated by direct reports.

  • Assist in the development of short- and long-range operating objectives, organizational structure, and staffing requirements. Assist in the development of a departmental plan for backup and succession of supervisory staff and key technical personnel.

  • Assist in the development and recommendation of departmental budget. Authorize expenditures in accordance with budget. Approve budget and expenses of subordinates.

  • Ensure optimum performance of group function. Determine and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices.

  • Develop and maintain departmental systems and SOPs. Assist in the development and communication of departmental policies and procedures. Partner with Human Resources to develop and approve job descriptions for subordinate positions; ensure communication of duties and responsibilities to employees.

    The following are minimum requirements related to thisposition:

  • BSc/M.Sc. in a science discipline

  • A minimum of 5 years relevant experience within a GMP regulated environment (EMEA/FDA) within the Pharmaceutical, Medical Device, CRO Industry.

  • A proven track record of managing people for at least 2 years.

  • Excellent communication skills required. The successful candidate must be able to deal with people at all levels including internal and external clients in a professional manner by phone, email and in person.

  • Strong IT Skills.

  • Attention to detail

  • Excellent Organisational & Time Management skills

  • Adopt a can do attitude and be able to work to tight deadlines

Job Summary

Job Qualifications

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterzation, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased to $2.67 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 85% of the drugs approved by the FDA in 2019.