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Experian Senior Site Reliability Engineer - Experian in Nottingham, United Kingdom

Company Profile

Experian is a leading global information services company that unlocks the power of data to create opportunities for consumers, businesses and societies across the world.

During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

In Decision Analytics we unlock meaning within data to help clients solve problems and drive better decisions and outcomes; is this customer who they claim to be? Can this person afford the loan they’re asking for? Does this person qualify for a service we provide?

Organisations need to answer these sorts of questions hundreds, thousands, even millions of times a day. As well as answering them accurately and consistently, they need to answer them quickly because that’s what their customers expect.

We help our clients do this – minimising the risk to their organisation while delivering the type of customer experience that people expect. We help them to lend effectively, to detect and minimise fraud and to comply with legal requirements. We help them identify new opportunities including more efficient ways to run their business and better ways to cross-sell their products.

We do this by combining our own data with data from our clients and third parties. We then use advanced technologies to organise and analyse this data, turning it into useful, meaningful information which our customers can act on. Our clients can make lending decisions on hundreds of millions of credit applications every year and can also avoid fraud by checking that applicants are who they say they are.

Background and Job Responsibilities

Background:

Experian® Decision Analytics (DA) integrates predictive data and analytics into valuable business decisions that provide greater insight into decision performance and helps companies keep pace with changing business priorities. By applying expert consulting, analytical tools, software and systems to convert data into valuable business decisions

Our expertise spans a variety of industries and we provide software to some of the world’s largest finance, telcos and other blue-chip companies. The crown jewel in our software suite is PowerCurve which provides best-in-class decisioning applied across the whole customer life-cycle from customer acquisition to in-life and collections, as well as in fraud detection and identity resolution systems. PowerCurve is able to execute on hosted and cloud platforms.

Decision Analytics has just laid the foundations to move from a collection of individual products towards a consolidated cloud-based platform delivering industry leading capabilities across data, analytics and decisioning, embedding latest technologies such as machine learning, Big Data and AI. We have good momentum and our core product has trebled in revenues over the last 3 years and if we were a stand-alone business we would probably qualify as a unicorn.

As part of the next phase in our growth, we are looking to expand our Site Reliability Engineering team to offer round the global cover. As an organisation we are fully convinced that everything should be automated and that software should run software and believe in the Site Reliability Engineering model. We have established a platform using cutting edge technology, such as Kubernetes, containers, pipelines and monitoring. The candidate will be a forward-looking engineer with an understanding of how SRE will enable operations in the future.

You will have broad operations and automation interests and not shy away from the operational aspects of life and understand that the best way to build reliability is to break things often.

The ideal candidate will have experience of operations, a passion for automation and an interest in software development or they will have experience of software development, a passion for automation and an interest in operational excellence. If you have incident manager skills and are able to manage rationally and calmly during a crisis that would be an added bonus. There is an expectation to work occasional peak weekends as well as some on call requirements. This is the beginning of a growing team and we are looking for individuals to grow with it.

As a senior engineer we will be looking to you to role model behaviours as well as give technical leadership within the team.

You will lead the team’s technical vision bridging the gap across platforms, infrastructure, automation and software. You will be able to review and design non functional requirements, prioritise key areas of operational architecture and guide both operational staff and software feature engineers on SRE best practice.

*Job Responsibilities: *

Primary Accountabilities: •Uptime of Experian One – Experian’s Cloud SaaS offering for Decision Analytics.

Significant Demands: •Enhancing and automation of the Monitoring and Alerting of our platform •Responding to incidents and restoring service, but also identifying issues before they happen. •Gaining a strong understanding of the systems to efficiently triage issues and find owners for problem resolution •An ability to identify an issue or a manual process and ensure that they never occur again •Incident management; able to co-ordinate others and be co-ordinated during service disruptions with a focus on restoring availability •Ability to write complex queries using various tools, an ability to lead others to excel in this field •Reviewing systems designs and implementations to identify resiliency, scalability and monitoring issues prior to implementation •Strong Knowledge of Kubernetes, Infrastructure as Code, High availability principles. •Excellent communication skills in English with colleagues across the globe.

Working Practices and Relationships: •Strong relationships with other members of the SRE team, primary based in Kuala Lumpur but also London, Arizona, Sofia •Working relationships with colleagues in other departments, third parties who support backing applications. •Collaborative relationships with developers, security and architects to influence them to build resilient, maintainable solutions •Proficiency in one programming or scripting language and willingness to apply software development best practices to an operational role

What do we offer:

•Fantastic learning and career development opportunities in a fast-growth and truly dynamic FTSE Top-30 business. •Exposure to advanced technology and superb training; Experian has been listed in the worlds Top-100 Most Innovative Companies for 5 years running! •Extensive benefits including bonus, share options scheme, generous pension and life assurance, 25 days holiday with 8-day buy/sell as well as a huge array of wider benefits and services. •A positive, collegial, supportive and family focussed culture with well-being at it’s core and focus on flexibility and work-life balance.

Equal Employment Opportunity Statement * * It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, national origin, ancestry, religion, citizenship, age, gender, gender expression or identity, sexual orientation, marital status, disability, pregnancy, medical condition, genetic information, protected veterans, or any other protected characteristic under applicable law.

Flexibility Statement

At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process. Please raise this with your recruiter.

Candidate Profile

Experience:

Some of the items below: •Direct experience of supporting complex, highly scaled systems in production •Linux knowledge, experience troubleshooting and predicting issues in advance •Networking, troubleshooting and monitoring •Cloud Native application designs for high performance, scalability and resilience •Incident Management and co-ordination, Blameless PIRs •Kubernetes, OpenShift, Splunk, Dynatrace, Thousand Eyes, ServiceNow, Jira, Jenkins, Python, Prometheus •Java, Cassandra, Redis, RunDeck, MongoDB, Apigee, Okta, PostGres, AWS, Azure, GCP •Infrastructure as Code, Git Ops •Line management, coaching or mentoring.

Key Behaviours:

•Excellent communication skills. Written and verbal fluency in English is required •Highly organised and with a good attention to detail •#CustomerObsessed •Working across boundaries - geographically, teams, language and cultural •Curious and willing and able to learn new technologies and practices •Cloud aware, you understand how cloud technologies differ from other technical approaches and are able to explain these to others. •Lives and breathes availability and operational excellence in technology

Is this you?

•You strive to remove repetitive tasks from your daily existence •You are a keen following of technology trends •You believe that software is to be used not to be admired. •You solve for the future as well as the immediate •You empower others to deliver •You develop trust, you make conflict constructive, create commitment, drive accountability and drive results •You are articulate, clear, concise, and you can tailor your approach to the audience •You can manage stakeholders at all levels and influence decision making

Job: *Product Development

Organization: *Central

Title: Senior Site Reliability Engineer - Experian

Location: GBR-England-Nottingham

Requisition ID: 21250

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