Job Information

Great Plains Regional Medical Center Patient Access Tech in North Platte, Nebraska

  • Mission

  • To inspire health and healing by putting patients first - ALWAYS.

  • Position Summary

  • Responsible for coordination of all activities related to patient access including answering all incoming phone calls, scheduling and registration, patient check-in and check-out, routing of patient-related phone calls to the appropriate department and referral management.

  • Minimum Qualifications

  • Education

  • High School Diploma or equivalent required.

  • Credentials

  • None

  • Physical Demands

  • Stand and/or walk frequently.

  • Sit constantly.

  • Lift and/or carry 30 pounds occasionally.

  • Push and/or pull 25 pounds occasionally.

  • Bend, stoop, crawl and squat occasionally.

  • Reach floor to overhead occasionally.

  • Visual acuity, manual dexterity and hand-eye coordination within normal limits.

  • Essential Functions

  • Answers all incoming phone calls and triages inquiries to appropriate resource (management, clinical, billing, ect.). Utilizes appropriate scripting and protocols to assist in triaging patient inquiries.

  • Documents customer inquiries and other relevant information into Epic through the use of In Basket messaging, when appropriate.

  • Assists individuals in making appointments for designated clinics within the network. Identifies specific patient needs to determine appropriate appointment type and location.

  • Greets patients upon arrival following the AIDET model. Completes necessary check-in elements including verification of appointment, updating demographics, verification of insurance information, collection and scanning of insurance cards, and obtaining pertinent documentation (e.g. HIPPA and Release of Information forms).

  • Properly builds and verifies insurance information in the EMR system or other outside websites. Can properly identify collection elements, including copay, deductible, and co-insurance amounts. Can also interpret Coordination of Benefit responses and make necessary corrections.

  • Ensures accurate and timely collection of co-pays, self-pays, and other patient balances.

  • Responsible for coordination of the referral management process including the following: Schedules patient appointments with appropriate specialist. Confirms all required documentation is available for provider before appointment.

  • Actively works in assigned workques including: Pre-registration, scheduling, and referral.