Job Information

EVMS Medical Receptionist in Norfolk, Virginia

Responsible for working directly with our Mohs patients and the referring providers. This position is responsible for ensuring appropriate referral information is received, scheduling patients for procedures and follow-ups, and completing correspondence to the referring provider’s office. This position is also responsible for answering the telephone, scanning pertinent patient data into the electronic medical record, and verifying patient insurance information. Patient confidentiality must be maintained at all times.

Reviews referrals and ensures all pertinent past medical information is available.

Registers existing patients, verifies demographics and insurance, determines insurance copays, and collects money and copays to send to the Medical Group, post all payments collected into IDX.

Responsible for answering phones for Mohs division

Answers incoming calls and handles by transferring, entering a message in the EHR or paging doctors when appropriate.

Schedule/reschedule consults, surgery, and post-op appointments.

Responsible for working/maintaining task list in the electronic medical record and assist with reports as needed.

Checks the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Makes sure all information/ paperwork in scanned into the patients chart.

All other duties as assigned related to front office and administrative duties.

Gives directions to patients and visitors.

Maintains order in reception room

High school diploma. One (1) year office/clerical experience required. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered.

Professional, customer service-oriented individual is required.


Position Number: 6622102

Department: Dermatology

Grade: 9

External Company Name: Eastern Virginia Medical School

External Company URL:

Street: 721 Fairfax Avenue