Job Information

Rutgers The State University Patient Representative in Newark, New Jersey

Position Details

Position Information

Recruitment/Posting Title Patient Representative
Job Category Staff & Executive - Healthcare - Administrative Services
Department NJMS-Clinical and Admin Staff
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Patient Representative for NJMS-Clinical and Admin Staff. The primary purpose of the Surgical Representative position is to serve as a core member of the Department of Surgery team, utilizing specialized knowledge, skills and competencies in patient management and care coordination. He/she is an asset to the patient and Faculty/Department, guiding a variety of steps in surgical patient care, from appointment to patient visit.Among the key duties of this position are the following:
  • Answers the telephone with a pleasant demeanor, always identifies self and department.
  • Schedules patients for initial, follow-up and post-operative office visits. Regularly communicates with clinical staff regarding patient health issues and complications.
  • Coordinates and authorizes patients' surgeries and associated testing (diagnostic and follow-up imaging, PATs, etc.)
  • In coordination with Department Administration and the financial team, works to maximize reimbursement.
  • Mailing referral letters and following up with referring physicians; aids in Department marketing as required.
  • Patient rep for Colorectal SurgerySurgical rep for the Transgender Program, assisting with coordinating, scheduling and authorizing all surgeries for transgender program.
  • Liaison between patients, physicians and mid-level providers.
  • Functions as team member handling both routine and complex, issues and problems.
  • Counsels patients with regards to more complex inquires, payment arrangements, third party practices, etc.
  • Refers patients to financial counseling department and back-end resources, as appropriate
Position Status Full Time
Hours Per Week
Daily Work Shift Day
Work Arrangement
FLSA Exempt
Grade 18S
Position Salary
Annual Minimum Salary 50363.000
Annual Mid Range Salary 59994.000
Annual Maximum Salary 70704.000
Standard Hours 37.50
Union Description HPAE, Local 5094
Payroll Designation PeopleSoft
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP

Minimum Education and Experience
  • Bachelor's degree with medical terminology, experience working in a healthcare environment and three (3) years related experience, including surgical scheduling and scheduling associated testing.
  • Equivalent education, experience, and/or training may be substitute for the degree requirements.
Required Knowledge, Skills, and Abilities
  • Must have excellent medical and insurance knowledge (referrals, pre-certifications, authorizations, individual physician insurance participation levels, global periods, etc.)
  • Must have working knowledge of computer applications and web-based programs, such as MS office products and MS Outlook.
  • Understands HIPAA and Ethics compliance requirements.
  • Must be detailed oriented, have strong organization skills and hold self accountable to high standards of professional excellence.
  • Demonstrates excellent interpersonal/human relations skills, time management skills, prioritizing, and excellent verbal and written communication skills.

Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment
  • Office based in clinical suite, light noise of office equipment.
  • Standing, sitting, walking, talking and hearing.
  • No special vision requirements.
  • Must be able to lift or exert force up to ten (10) pounds
Special Conditions
Posting Details

Posting Number 24ST0724
Posting Open Date 03/27/2024
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Newark (RBHS)
City Newark
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: