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KPMG Sr Associate, Customer Experience - Voice of Customer in New York, New York

Business Title: Sr Associate, Customer Experience - Voice of Customer

Requisition Number: 56155 - 65

Function: Advisory

Area of Interest:

State: NY

City: New York

Description:

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Sr Associate in Customer & Operations for our Consulting practice.

Responsibilities:

  • Support client engagements related to market and customer research and customer experience transformation

  • Measure the effectiveness of customer transformation programs and strategies and provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members

  • Support in the delivery of rigorous analyses of customer feedback, journeys and pain points using leading methodologies

  • Support the implementation of Voice of the Customer (VoC) tools to optimize the technology ecosystem of the voice of the customer program

  • Capture, synthesize and interpret disparate quantitative data within the context of business objectives, identify trends and explore data

  • Analyze and interpret a mix of qualitative and quantitative data and provide recommendations

Qualifications:

  • Minimum 3 years of recent experience in providing end-to-end customer insight and analytics, data modeling, market research, voice of the customer and/or digital marketing strategies

  • Bachelor's degree in business, marketing, economics, math, statistics or a related field from an accredited college/university, Advanced degree or MBA preferred

  • Experience with customer research and process improvement for marketing, sales and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis to inform the strategy

  • Demonstrated ability analyzing critical business requirements, identifying deficiencies and potential opportunities and developing innovative methodologies for enhancing competitiveness, revenue and customer service offerings

  • Travel may be up to 80-100%

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL: 5

GF: 15292

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