Soho House & Co. Server Captain- Soho House New York in New York, New York
The Server Captain position is responsible for maintaining a comfortable atmosphere, high level of service and to assist with all aspects of service during the shift and in preparation of it, to ensure the highest standards of quality in food and drink are served. Supporting the Management team in overseeing the day-to-day operations.
Upholds Mystery Shopper guidelines and all Service Standards.
Informs and gets verbal consent of Manager for all breaks including meal breaks, rest breaks, bathroom breaks, etc.
Greets all guests with a smile, eye-contact, enthusiasm and friendliness.
Maintains a professional appearance at all times and adheres to Company’s grooming standards.
Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
Maintains professional relationships with all coworkers and guests.
Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work.
Ensure all orders are inputted into Micros.
Follows checklists and standard operating procedures.
Maintains a safe, clean, organized, and stocked work area.
Attends all mandatory trainings and meetings as required.
On boarding of new hires.
Cash tip count and distribution procedures.
Open and closing shift duties.
Breaking team members in accordance with W&H rules.
ensuring sidework is completed and delegating staff to do so when necessary.
Greets all guests with enthusiasm and friendliness
Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner
Does side work during non-busy hours
Speaks to guests with enthusiasm at all times
Attend to members and guests during their entire dining/drinking experience
Provides the highest level of service in accordance with our standards
Identifies food orders when ready and delivers items to tables in a timely manner
Maintains a professional appearance at all times
Take an active role with the training and development of new & existing staff in accordance with Soho House & Co standards
Lead the FOH team with on the job training and providing guidance to ensure compliance with our service standards
Ensure all staff are well-groomed and maintain Soho House’s uniform/grooming standards
Assist in leading pre-shift to motivate the team into having a great shift
Ensure that opening and closing checklist is completed
Ensure that staff receive their required meal breaks
Assist managers in providing a code for U27 discounts
Create and maintaining product knowledge tests for FOH team
Communicates with food and beverage staff to ensure guest satisfaction
Reports to work as scheduled, in uniform, well groomed, and ready to be in position
Maintains professional relationships with all co-workers
Follows checklists and standard operating procedures
Maintains a safe, clean, organized, and stocked work area
Provide table maintenance and bussing
Maintains full knowledge of menus, drinks, recipes, and other pertinent information
Constantly increasing knowledge of food, beverages, and other products and services
Ensures that guests have a positive and memorable experience at Soho House
Responsible for constant sanitation, organization, and proper food handling
Prepares work area for opening, mid-shift, or closing in accordance with company standards
Responsible for keeping track of money from checks and proper cash handling
Complete all check out reports at the end of each shift and have it double checked and signed by management
Performs other duties as assigned by supervisor/manager
Passion for food & beverage
Must have a good memory
Ability to work in a friendly relaxing demeanor with quick customer service
Basic verbal communication skills
Ability to understand and follow written and verbal instructions
Expert in restaurant operations and excellent knowledge of all departments internally
Flexible & open schedule
Be reliable and punctual
Food Handler & RBS Certified
Computer literacy to include: Micros
Participate in teamwork and assist other departments when needed
Ability to multitask and work in a fast paced environment
Must be able to seize, grasp, turn and hold objects with hands
Must be able to work on your feet for at least 8 hours
Fast paced movements are required to go from one part of the club to others
Must be able to move, pull, carry or lift at least 40 poundsOccasionally kneel, bend, crouch and climb as required
Soho House can progress your career internationally.
LEARNING & DEVELOPMENT
An extensive range of internally and externally run courses are available for all employees.
COOKHOUSE & HOUSE TONIC
Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
HEALTHCARE & FINANCIAL
Medical, Dental, Vision, Supplemental insurance offering
401k with Company Match
Manager & Employee Discount Programs
PAID TIME OFF
Vacation days, Personal days, Sick days and Holiday pay