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Lloyd Group Senior Infrastructure Engineer in New York, New York

About Lloyd

Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they succeed professionally and personally, which includes a balanced work and personal life.

Why Work for Lloyd

Lloyd was founded to create opportunities for our community to learn, earn, and live better. We strive to provide exceptional experiences for our clients by focusing on our Lloydians first. Through education, teamwork, and a fun work environment, our benefits are designed to promote a happier, healthier life balance.

Along with traditional benefits like 401(k) with employer matching and medical/dental/vision plans, Lloyd offers a Responsible Time Off Policy, where employees take the amount of time off they need when they need it. Lloyd also offers a flexible work environment (remote/hybrid), and partial or full reimbursement on remote office equipment, cell phone plans, certifications, and education.

We value our employees and have many programs in place to hear their feedback. Some stats include:

  • 4.4 out of 5 stars on Glassdoor!

  • Lloydian Net Promoter Score of 49, from a scale of -100 to 100 (this is updated quarterly from our Lloydian pulse survey; a Technology Firm benchmark is 28)

  • Our Average Manager Tenure is over 11 years at Lloyd!

  • Our Average Lloydian Tenure is over 5 years at Lloyd!

About the Role

The Senior Infrastructure Engineer is our teams go to for complex troubleshooting or emergency situations. These Lloydians have the unique opportunity to work directly with clients on network wide outages or high-level problem solving, mentor team members on troubleshooting lower-level issues, and be hands on during new implementations for our client networks. These Lloydians are practiced in effective communication both with clients and our team members and are always willing to lend a hand or extra set of eyes.

A Day in the Life

Level 3 Support

  • Use expertise and research to resolve complex technical issues escalated by our Tier 1 and 2 teams

  • Communicate with the team and client, ensuring accountability is clear and expectations are always set

  • Use ConnectWise to document work performed so that we can analyze trends in issues reported

  • Research complex technical issues

  • Participate in rotating on-call schedules so that clients can depend on us 24/7 to meet their business needs.

    Analyst Escalation & Tech Training

  • Provide guidance to and mentor Lab Analysts and Service Desk Analysts

    Systems Testing & Updating

  • Troubleshoot and resolve issues with firewalls, WAPs, routers, and switches

  • Complete hardware rebuilds as deemed necessary by troubleshooting procedures

Priority Dispatch

  • Perform high-level onsite dispatch to troubleshoot/resolve client requests, as well as high-level remote escalations work assigned by the Team Lead

  • Perform proactive onsite client visits to complete network health evaluations

Project Implementation

  • Implement new network components as part of project assignments including, but not limited to

  • network upgrades

  • office/workstation relocations

  • server migrations

  • firewall and switch installation and configuration

  • WAP and router configuration

  • server virtualization

  • Office 365 migration

Criteria for Success

  • Ability to exhibit Lloyd?s core values (Be Human. Be Accountable. Be Better) in every interaction with our community.

  • Bachelor?s degree or relevant background.

  • 5 + Years relevant technical experience.

  • Experience with ConnectWise or similar ticketing system.

  • Effective communicator.

  • Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information.

  • Lloydians are life learners! Certifications including CCNA, CompTIA Security +, Office Microsoft Azure Fundamentals preferred (if you don?t have them, Lloyd sponsors certain certifications recommended for each role)

  • Follows established policies and procedures.

  • Ability to identify important aspects of a problem, gathers appropriate information, determine potential cause, and specify alternative solutions.

Technical Competencies

  • Microsoft Windows Server 2012, 2016

  • VMware and Hyper V in multiple host environments

  • Microsoft Active Directory

  • Experience with Compellent (Dell) SAN or equivalent

  • Kaseya and ConnectWise experience a plus

  • Windows 7, 8, 10

  • Microsoft Exchange Server

  • Hosted Email Platform- O365, G-Suite, Rackspace

  • Microsoft SQL Server

  • Microsoft Office 2010, 2013, 2016, 2019

  • Hardware: Printers, Workstations, Servers, Routers, Switches, and Firewalls

  • Strong understanding of networking and routing

  • Software: Antivirus and Antimalware Software

  • TCP/IP, DNS, DHCP, WAN, LAN, VoIP, WLAN

  • Mac experience preferred

Role Logistics

  • This is a full-time position

  • Days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m.

  • This position may require travel to Lloyd community offices and Lloyd events where locations will vary.

  • This position may require travel to industry events, Lloyd office locations, and Lloyd events where locations will vary.

Join the Lloyd Community

We?re excited that you are interested in being part of the Lloyd story. Please join the Lloyd community online via Linkedin (/lloyd), Facebook (@Lloyd) and Twitter (@lloydgroup). Here you?ll find useful information about Lloyd, tech culture, industry news, and available opportunities to be a Lloydian. We update daily so stay tuned

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