Job Information

Refinitiv Senior Associate, Client Services in New York, New York

Role Purpose

Develops and maintains client relationships, supporting the Client Services teams to provide support to clients and resolve queries.

Role Responsibilities

Acts as a first point of contact for larger clients, taking ownership for the resolution of more complex queries, engaging directly with clients to gain a deeper understanding of their queries

Reviews and distributions communications to clients regarding new products and services, service enhancements and disruptions, contractual licensing, and user permissions

Manages the onboarding process for new clients in conjunction with the Sales teams, identifying client training opportunities where necessary

Builds and maintains strong relationships with internal and external stakeholders, ensuring clients receive the best possible service

Analyses more advanced client queries and requests, extracting bespoke data when necessary, and delegating less complex activity

Produces regular external client reports in line with business requirements and global reporting standards.

Minimum Requirements

This is an Individual Contributor role

Degree or equivalent

Previous experience in client service and/or relationship management roles

Previous stakeholder management experience.

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.