Job Information

ICONMA, LLC Researcher I in New York, New York

Job Description

  • Conduct independent research on multiple aspects of how users engage with novel products and experiences.

  • Collect and analyze user behavior via quantitative methods, benchmark studies, lab studies and surveys.

  • Work with designers, product managers, engineers and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.

  • Understand and incorporate complex technical and business requirements into research.

  • Evangelize research findings to diverse audiences through written reports and oral presentations.

  • Sets up and operates user research lab equipment

  • Assist with user testing preparation activities

  • Assist with data collection activities from a variety of research methods

  • Observe usability testing sessions, taking notes, reporting out and providing detailed transcripts for the team on a weekly cadence

  • Moderate studies

  • Executes planned experiments in a repeatable manner

  • Conducts experiments in the lab

  • Conducts experiments in the field

  • Provide suggestions to improve current best practices

  • Performs other duties as assigned


  • B.S or graduate degree in HCI, psychology, anthropology, human factors or other relevant field

  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.

  • Excellent working knowledge of statistics and the principles of experiment design.

  • Excellent leadership, communication and teamwork skills.

  • he ability operate in a very fast-paced environment.

  • A deep desire to apply design toward expanding what's possible and improving the world.


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    As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.