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Kforce Events Concierge in New York, New York

Kforce has a client in search of an Events Concierge in New York, NY.Essential Functions:

  • Welcome and acknowledge all guests according to company standards, anticipate and address guest's service needs, and thank guests with genuine appreciation; Speak with others using clear and professional language, and answer telephones using appropriate etiquette; Develop and maintain positive working relationships with others, and support team to reach common goals

  • Act as a liaison for both the client and Event Planner for all events, working across multiple service departments, including catering arrangements, presentation materials, audiovisual support, media services, webcasting, photography, security procedures, signage opportunities, gifts, etc.; Provide directional support and escorting to guests as they arrive and depart meeting space and to and from the Trading Floor; Provide insight and commentary to guests as events take place on the Trading Floor

  • Assist guests with business center needs and/or special requests as required; Handle setting out client and guest gifts, listing certificate, place cards and badges; Post guest departure, collect items to be shipped

Guest Relations:

  • Address guests' service needs in a professional, positive, and timely manner

  • Assist other employees to ensure proper coverage and prompt guest service

  • Thank guests with genuine appreciation and provide a warm welcome and a fond farewell

  • Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight and build trust

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible (Good Morning, Good Evening, etc.)

  • To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

  • Relevant education and/or training will be considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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