Job Information

Institute for Community Living, Inc. Enterprise Application Supp. Spec-IT506707 in New York, New York


NOTE: All applicants must comply with ICL's vaccination policy. Individuals selected for employment cannot begin working until they provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).


To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.

Responsibilities include:

  • Participate in the management and configuration of EHR, CM and other enterprise applications, including:

  • Management of users, including licensing, provisioning, and eRX setup.

  • Management of security and roles consistent with RBAC.

  • Testing of new versions of systems in a testing environment to identify and document changes.

  • Develop reference materials for and provide individual and group trainings on Electronic Health Record (EHR) and Case Management (CM) systems, including:

  • Both online and in-person trainings at our locations in New York City.

  • Personal trainings for new staff, tailored to their role.

  • Group trainings (i.e. psychiatric nurses, front desk staff, etc.);

  • Recorded videos and PDF how-to reference guides on specific topics or features.

  • Periodic refresher and “what’s new” trainings.

  • Provide end-user support for EHR and CM and reporting tools.

  • Assist with periodic reviews and audits (as defined by policy) of system users, permissions, licensing, and logs for enterprise applications and preparing summary reports on findings.

  • Communicate with staff on a proactive basis regarding IT changes and incidents that affect them.

  • Enforce information technology policies including ensuring adherence to funder requirements.

  • Work on tasks and projects as assigned by supervisor


  • A passion for customer service and using information technology to optimize user experience.

  • Excellent written and verbal communication, collaboration, time management, problem-solving and independent work skills.

  • Proficiency with Microsoft Windows and Office


  • Experience as an advanced user of database-driven applications, including the use of reporting tools.

  • Experience providing formal or informal application support, training, and/or acting as a super user.

  • Experience working in a clinical setting and/or with behavioral health services a plus