City Harvest Donor Stewardship Coordinator in New York, New York
Founded in 1982 as the world’s first food rescue organization, City Harvest is dedicated to helping to feed the nearly 1.2 million New Yorkers who are struggling to put meals on their tables. We will rescue 153 million pounds of food this year and deliver it, free of charge, to hundreds of food pantries, soup kitchens, and other community partners across the five boroughs. Our programs help food-insecure New Yorkers access nutritious food that fits their needs and desires; increase our partners’ capacity; and strengthen the local food system, building a path to a food-secure future for all New Yorkers.
City Harvest is seeking a self-motivated Donor Stewardship Coordinator who will be responsible for assisting in coordinating various tasks including special projects in External Relations Operations (ERO) to achieve fundraising operational efficiencies in External Relations. The ideal candidate will also serve in a donor stewardship capacity for ERO. The Donor Stewardship Coordinator generates weekly acknowledgement letters, answers general phone inquiries from donors, triages departmental ERO data requests, and assists with database hygiene and select reports. They will also generate and provide recurring fundraising reports, queries for External Relations staff and ensures collaborative and supportive working relationships across External Relations teams on behalf of ERO. The Donor Stewardship Coordinator performs various tasks as assigned in support of ERO and External Relations.
This position will report directly to the Senior Manager, Prospect Management & Analytics.
Utilizing Raiser’s Edge, create and mail weekly donor stewardship letters, such as tax acknowledgements, recognition letters, pledge reminders, etc., for External Relations
Serves as front-line phone support to answer general donor inquiries
Weekly reports for Relationship Managers, including outstanding receivables, anonymous donations and tribute gift detail
Management of matching gift correspondence and email inbox
Processing database updates related to address changes, record merges and biographical updates, unsubscribe requests
Oversee the ERO ticket inbox system, triage requests and distribute to ERO team members
Manage data for the annual fiscal year-end report listing process
Manage various giving society reports and configurations for Relationship Managers
2-4 years’ experience in relevant field
Knowledge of Raiser’s Edge NXT required; Luminate Online a plus; Import-O-Matic a plus
Experience with Microsoft Office 356 Suite, including SharePoint, Outlook, Excel, Word and Teams
A passion for attention to detail
Highly organized and attentive to details
Adept at meeting deadlines
Strong communication and grammar skills
Adobe Acrobat PDF viewer
FileZilla experience a plus
Ability to present information via virtual meeting platform(s)
A passion for performing detailed data entry
Ability to work efficiently and collaboratively as part of a team; excellent interpersonal skills
High school diploma or equivalent
Why choose City Harvest?
• Competitive market salaries
• Full benefits offerings (incl. medical, dental, vision) with employer contributions towards premiums
• Employer-provided life insurance
• Discounted staff perks (e.g. movie tickets, gym memberships, cellular plans)
• 403(b) retirement savings plan with employer-matching
• Generous time off
• Professional development opportunities
There are many fantastic reasons to choose a career with City Harvest. In addition to fighting food insecurity in New York, City Harvest offers a competitive salary, full benefits (including medical, dental, and vision) with employer contributions towards premiums, employer-provided life insurance, and a 403(b) retirement savings plan with matching employer contributions. We also offer discounted staff perks (movie tickets, gym memberships, cellular plans, etc.), generous time off, and professional development opportunities.
City Harvest will be moving all operations to Sunset Park, Brooklyn beginning with our warehouse and distribution in August 2021 and our programmatic and other operations in the Fall of 2021.
At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace. City Harvest is an Equal Opportunity Employer.