Job Information

ServiceNow, Inc. Data Governance Technical Program Lead in New York, New York

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.


Job title:: Data Governance Technical Program Lead

Location: New York, NY, San Diego, CA, or San Francisco, CA

General Data Governance Responsibilities

  • Support leadership to Develop, implement, communicate and maintain a Data Governance strategy

  • Support DG team in the documenting reviews of data changes, monitoring and reporting of effectiveness and compliance of data handling in the organization

  • Support DG team with analysis, data manipulation from data discovery

Area of Focus Responsibilities

  • Vision : Understand Data Governance Strategic focus areas and tactical plan and identify Tooling and Automation needs.

  • Backlog Management : Build and maintain an effective and groomed backlog providing clear requirements for new initiatives and enhancements

  • Feature Prioritization : Create User Stories, Epics with prioritized features and corresponding Business Value

  • Solution Design : Design optimal solutions for problems and tactical goals using technical and business insights.

  • Execution : Collaborate closely with Legal/Privacy, Compliance, Security and Engineering teams to execute on the vision.

  • Analysis : Identify appropriate data sets within available information and perform analysis for data-driven decisions and prioritization.

Key Areas Required for Success

  • Experience with ServiceNow platform – preferably holding certifications

  • Have technical experience in the fields of science, applied mathematics, engineering, or computer science.

  • Strong Analytical and Problem-Solving skills

  • Excellent planning & organizational skills with the ability to manage multiple, concurrent areas of responsibility

  • Ability to work with little direction independently; but not afraid to ask for help

  • Excellent written and verbal communication skills


  • Bachelors or master’s in Computer Science or related disciplines

  • Minimum 1-2 years prior experience in ServiceNow platform

  • 3-5+ years’ experience with data analysis, reporting, trending, data manipulation

  • Passion for Data Governance and prioritizes ‘Doing the right thing with data’.

  • Experience in delivery methodologies such as Agile, Waterfall etc.

  • Desire to own decisions and take responsibility and drive for outcomes

  • Enjoys balance of interaction with people and analysis

  • Experience with fast moving / high growth organizations

  • Works well with diverse work styles and personalities

  • Stellar interpersonal / communication skills

Preferred Qualifications

  • Previous experience in Software Development Industry

  • Security/Privacy certifications

  • Knowledgeable in industry best practice for data management compliance

  • Experience leading Data Governance/Data Management programs

ServiceNow | A place for people who thrive on responsibility & live for the next big challenge, a place where employees are drivers.

ServiceNow is the enterprise cloud company. We transform organizations by automating and managing service relationships across the global enterprise. As one of the fastest growing cloud-based software companies in the world, we are aggressively hiring in all areas of the business in nearly every state, province, and country around the globe.

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.