DEUTSCHE BANK SECURITIES INC. dba Deutsche Bank Client Services Specialist - Assistant Vice President in New York, New York
Job Title: Client Services Specialist
Corporate Title: Assistant Vice President
Location: New York, NY
The Client Services Specialist is responsible for retaining and growing a dedicated portfolio of clients, acting as the escalation point for service issues, and the overall level of service provided to clients. You'll potentially lead a highly experienced client service team in providing proactive service engagement with customers, looking for opportunities to improve the service efficiency as well as responding to complex queries. You will conduct regular client reviews from a service delivery perspective and provide detailed, timely, and up to date information on client relationships, highlighting issues as appropriate. You will ensure the effective implementation of ongoing service improvement initiatives in response to clients' needs, whilst supporting the achievement of the Bank's/function's objectives.
What We Offer You:
We offer competitive health and wellness benefits, empowering you to value life in and out of the office
Retirement savings plans, parental leave, and other family-friendly programs
An environment that encourages networking and collaboration across functions and businesses
Active engagement with the local community through Deutsche Bank's specialized employee groups
Hear from our people and look inside our office:
Your Key Responsibilities:
Manage the day to day administration of several asset back commercial paper, certificate of deposit and corporate commercial paper accounts (money market instruments (MMI)); receive instructions from clients and ensure accuracy of cash movements, wires, investments and settlement of commercial paper
Work closely with Depository Trust and Clearing Corporation (DTCC) on accurate daily settlement, approval of funding decisions on maturing MMI Instruments
Act as a liaison to the operations and tech support teams to set up new accounts, and assist with testing of applications
Single point of contact for all client inquiries and request; and responsible for preparation of monthly billing to clients
Maintain and update internal systems for client set ups and internal reconciliations, including billing system, tickler system, deal management system
Review and comment on legal documentation for new deals and amendments working with the counsel, client and transaction management group
Your Skills and Experience:
Relevant experience in corporate trust administration
Specific knowledge and/or experience with asset-backed commercial paper (ABCP) conduits and MMI
Must have good communication and customer relationship skills
Must have the aptitude to adapt to new structures and transaction types as deals continually evolve
Must be able to multi-task and manage time efficiently in a fast-paced environment
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.
Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.