Lumen Account Director II - Specialized Sales - New York, NY/Edison, NJ in NEW YORK, New York
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
As an Account Director II - Specialized Sales you will be responsible for the acquisition and growth of specialized products revenue in an assigned regional geography and sales Business Unit as an overlay services seller to medium, large and complex clients. Desired result is acquiring new monthly recurring revenue at or above assigned growth and incremental revenue targets. Key function is establishing working relationship with the region’s direct and channel sales account teams, prospecting, qualifying, and closing for Lumen.
The Main Responsibilities
Drives account management responsibilities as an overlay sales role including solution creation, solution offering configuration management, order issuance, service delivery, service management and revene recognition. Demonstrates a balance of strategic and tactical thought leadership.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and or existing accounts.
Provides input to sales management about trends and changes taking place within the customer's organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
In depth knowledge on a specific product/s and or services. Interaction with Product Management for nonstandard / custom requirements based upon customer needs.
What We Look For in a Candidate
- 10+ yrs Contact Center/Telecom Experience
Education Level: Bachelor's Degree
Field of Study: Business, Marketing, Sales or similar
Other Job Requirements
Knowledge and understanding of the telecom industry's competitive landscape.
Strong understanding of Voice networking
Experience with Genesys and Cisco Contact Center ACD platforms preferred.
Experience with Salesforce.com preferred.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office.
What to Expect Next
Requisition #: 261398
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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