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Cigna Assistant Client Manager in New South Wales, Australia

To manage a portfolio of SME accounts and to support the Client Management team in all aspects of account management, maintenance and renewal.

In practice, this is both challenging and exciting, requiring you to develop a detailed understanding of every aspect of the international business. This will require you to be involved with all our departments making this a demanding yet ultimately very rewarding role.

Main Duties/Responsibilities:

  • Responsible for the management of a defined book of business – predominantly small to medium enterprise businesses:

  • Day to day management, negotiations, placement, processing, ensuring timely delivery of member documentation and client documents, ensure timely billing to the client

  • Implements successful account persistency and defence strategies

  • Resolve customer issues

  • Identify process improvements to prevent issues from re-occurring

  • Delivering client focused solutions that are flawlessly executed to meet our clients’ strategic goals in alignment with CGHB business growth objectives.

  • Client Management Support:

  • Support members with the development, implementation and management of insurance programs which accurately address client needs

  • Take part in defining the Renewal Strategy together with the Client Management and Underwriting Teams.

  • Support team members to gain an understanding of corporate client's business, risk management and insurance needs

  • Implemented renewal and broking strategies in conjunction with the Client Management team

  • Partner with sales consultants to achieve efficient implementation of new business and smooth transition of relationship into client management team.

  • Develop and maintains meaningful working relationships with our broker partners

Experience Required:

  • Minimum 2+ years industry experienced

  • Customer Service Experience and Client Facing Experience preferred

  • Used to meeting tight deadlines and managing priorities under pressure

  • Knowledge in Sales/Health Insurance or Brokerage background preferred Desired Skills:

  • Communication:Effectively uses communication skills to promote, Cigna, ideas and our products

  • NegotiatingEffectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties.

  • Problem SolvingGathers, analyses, and processes information related to a given situation in order to identify solutions and make sound, well-informed decisions.

  • Time ManagementAble to prioritize tasks with minimal supervision, self-motivated with strong sense of ownership

  • Computer SkillsProficient knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook Enterprise Competencies required:

  • Customer Focus

  • Problem Solving

  • Priority Setting

  • Organisational Skills

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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