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Robert Half International Help Desk Analyst I in NEW CASTLE, Pennsylvania

Description

If you're looking for a role as a Help Desk Analyst, where you will support local and field users, look at this opening at Robert Half Technology with a rapidly expanding company in the Construction/Contractor industry. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the New Castle, Pennsylvania area and is a long-term temporary-to-full-time opportunity.

Responsibilities

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues

  • Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

Requirements

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Ability to recognize, evaluate, and resolve problems effectively

  • Basic networking concepts

  • Experience installing and configuring operating systems, networked and local printers, and business applications

  • Prior experience with IT support ticketing systems

  • Communication experience

  • Comprehensive knowledge of Basic Troubleshooting

  • Knowledge of Ticketing System

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: DOE

Location: NEW CASTLE, PA

Date Posted: February 22, 2021

Employment Type: Temp to Hire

Job Reference: 03300-0011697979

Staffing Area: Technology u0026 IT

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