Job Information

DATTCO Dispatcher in New Britain, Connecticut


Department: Coach & Tour

Location: New Britain, CT


DATTCO has a full-time opening for a Dispatcher in our Coach & Tour Division.

DATTCO was founded in 1924 and entered the motor coach charter business in 1964 with the New York World-s Fair. DATTCO is now New England-s largest private passenger transportation company. Our Coach & Tour Group operates 150 vehicles and drives 4.9 million miles annually.

DATTCO Offers:

  • Family-oriented culture & team environment

  • Our employees gave us the highest ratings in the industry on

  • Promotion opportunities - we promote from within

  • Medical & dental insurance

  • Life & disability insurance

  • 401k plan with company match

  • Paid time off

Primary Responsibilities:

  • Work with supervisors to ensure on-time departure of all vehicles

  • Check-in drivers as they report to work including reviewing uniforms and providing work tickets

  • Providing information regarding Coach & Tour Division operations to customers and other staff

  • Utilizing GPS and dispatching software to monitor operations of routes for accuracy

  • Working with drivers and other staff to address service issues/failures in a timely manner

  • Review driver itineraries for accuracy and address driver questions/concerns promptly

Minimum Requirements:

  • Open availability to work mornings, nights, weekends and holidays, as required.

  • High School Degree or equivalent

  • Bus operations experience preferred

  • Well-developed planning and organizational skills

  • Ability to handle multiple tasks simultaneously in a fast-paced environment

  • Detail oriented and customer focused

  • Proactive mentality towards problem solving

  • Strong phone and verbal communication skills along with active listening

  • Adaptability to different personality types

  • Ability to work with computer systems and follow specific business rules for data entry

  • Proficient in Microsoft Office (primarily Word, Excel and Outlook)

  • Ability to use internet or other tools to research trip and destination information

  • Ability to adapt to changing requirements at a moment-s notice

  • Must be able to work in a team environment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.