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Vanderbilt University Medical Center Patient Service Specialist - Pediatric Otolaryngology, Audio & Speech in Nashville, Tennessee

Patient Service Specialist - Pediatric Otolaryngology, Audio & Speech - 2108536

Job : Accounting and Finance

Primary Location : TN-Nashville-DOT - VCH Doctor's Office Tower

Organization : CHOC Oto Audio Speech 309781

Shift: : First Shift

Description

Patient Service Specialist

Pediatric Otolaryngology, Audio & Speech

# 2108536

Your Role:

Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Key Responsibilities:

  • Conducts patient check-in and check-out.

  • Coordinates any follow-up appointments or procedures required for patient.

  • Schedules appointments, procedures or surgery through clinical communication or direct request.

  • Provides positive first impressions utilizing customer service skills.

  • Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

Unit Summary:

Vanderbilt Pediatric Otolaryngology-Head and Neck Surgery offers top-tier excellence in ear, nose, and throat conditions in children. Our experts have extensive training in examining, diagnosing, and treating the full scope of pediatric ENT conditions, from chronic ear infections to vocal cord paralysis. Vanderbilt Pediatric Otolaryngology-Head and Neck Surgery also participates in multi-disciplinary clinics that offer comprehensive, specialized care.

Position Shift:

  • Monday – Friday 8:00 AM – 5:00 PM

View how Vanderbilt Health employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

· US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

· Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.

· Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

· The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.

· American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

· Magnet Recognition Program: Received our third consecutive Magnet designations.

· National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

· Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

Basic Qualifications

High School Diploma or GED (or equivalent experience) and 1 year relevant experience

Licensure, Certification, and/or Registration (LCR):

Physical Requirements/Strengths needed & Physical Demands:

  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Occasional: Bimanual Dexterity: Requiring the use of both hands.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

Environmental Conditions

Req ID: 2108536

Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.

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