ServiceNow, Inc. Renewal Sales, Senior Manager EMEA South in Munich, Germany
Role: Renewals Sales, Senior Manager – EMEA Renewals Location: Munich, Germany
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
We are looking for a Senior Manager, EMEA Renewals who has deep experience in support of Sales. The ideal candidate will have worked in fast paced organizations with rapid growth and experience managing Renewals personnel working with enterprise level customers.
A strong understanding of enterprise software selling processes is preferred. The ideal candidates must be able to recruit, hire and manage top level Renewal Account Managers, partner with multiple Sales leaders and develop/manage key processes in support of the customer renewal process.
Renewals are the life blood of a SaaS company’s revenue stream and the Renewals leader must be able to both focus on the achievement of renewals targets while keeping a strong teaming approach in their engagement with EMEA Account Sales teams in select EMEA countries. This role reports to the Director of Renewals for EMEA.
What you get to do in this role:
Hire, retain and lead a team of seasoned Renewal Account Managers
Manage our renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals for the select EMEA regions (Germany, UKI, Benelux, Nordics, Germany)
Partner with EMEA Sales to drive strategy and results for the Sales organization as related to renewals
Create and deliver summaries of key performance metrics that help the Sales organization focus on renewals execution, customer success and account planning for the renewal
Establish effective analysis of trends and performance to identify greater efficiencies
Work closely with our Professional Services and Alliances/Channels team to drive growth and expansion via our partners
Assist Sales or Renewal Account Managers with renewals negotiations
Lead cross functional initiatives in support of renewals and collaborate closely with Sales, Operations, Marketing, Customer Success and Finance
Some travel will be required
To be successful in this role, we need someone who has:
10+ years of progressive experience in Renewals, Sales and/or Customer Success – preferably in SaaS environment
Strong Executive presence and presentation skills
Works well across the business, both internally and externally
Strong financial/analytical background with an operational mindset
Experience scaling teams in a hyper-growth environment
Strong communication and negotiation skills
Demonstrated focus on execution against desired outcomes and willingness to roll-up his/her sleeves to help the team succeed
Growth mindset – willing and able to learn and grow as we expand the team
Fluency in German
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or email@example.com for assistance.
- ServiceNow, Inc. Jobs