Yusen Logistics Americas, Inc. Client Manager I in Moses Lake, Washington

Client Manager I Job LocationsUS-WA-Moses LakeJob ID 2019-1976 # of Openings 1 Category Management Type Regular Full-Time Shift varies Overview The Client Manager I is located at the Moses Lake, WA location. Incumbent is responsible for providing the customer with planning and forecasting as well as measuring and reporting Key Performance Indicators (KPI) for all providers within the customer's supply chain. This position is responsible to assure the smooth flow of the customer's supply chain and troubleshooting of problems and delays as they arise. This position has daily interface with internal and external customer(s) and is fully integrated in their supply chain management operations. Responsibilities Manage and direct the import processes for the customer. Maintain the standard operating procedures between customer, carriers, brokers and other service providers. Act as the liaison between customer's operations and management teams and customer service teams worldwide. Develop and manage operational procedures to facilitate supply chain flow. Act as the liaison with all ocean carriers, brokers and service providers and the customer to ensure capacity needs are met. Develop and implement programs to facilitate the capacity management and ocean carrier allocations. Generate and analyze statistical information to facilitate planning new programs. Develop and maintain measurements to evaluate performance of all vendors. Develop Key Performance Indicators (KPI) to enhance and monitor operations. Training customer(s) on Yusen Logistics visibility system as needed. Liaison with the Business Systems group(s) and Operations group(s) to enhance system capabilities for customers. Prepare reports for activities, meeting minutes, pre-plans of activities. Assess situations, perform root cause analysis, and provide timely and/or cost savings solutions. Main point of contact for both Origin and the account for International daily updates such as emails and notifications. Communicate daily/weekly/monthly reports and notifications for the Branch. Communicate information pertaining to International operations and business to internal and external customer(s). Support other projects as needed. Qualifications Education and Experience Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develops alternative solutions. Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. Ability to organize and manage multiple priorities. Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Ability to make timely decisions; exhibits sound and accurate judgment. Bachelor's degree plus three or more years of global logistics experience; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions at all levels of the organization, customers and the general public. Bi-lingual Japanese/English preferred. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,