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Eaton Corporation Technical Writer in Moon Township, Pennsylvania

Eaton’s Electrical Sector is currently seeking a Technical Writer to join our team. This position is based at our Moon Township, PA location.

Primary function:

As a Technical Communicator/Writer for Software Products within Eaton’s Digital Office, you will be primarily responsible for documenting aspects of software related products and services. This is a highly impactful position within Eaton that will provide you with great visibility throughout the entire organization and opportunities for career advancement.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this role you will:

  • Gain an understanding of select software products and how they are used over the intended product lifecycle.

  • Create exceptional documentation including online user assistance, tutorials, reference content, release notes, troubleshooting information, install instructions, FAQs, and known issues.

  • Create learning resources, including demos, tutorials, and FAQs.

  • Author user interface content.

  • Publish release notes that include product updates and fixes and coach software developers to write effective release notes.

  • Edit developer-written content for consistency.

  • Track and manage issues to ensure deadlines are met and deliverables are completed on time.

  • Collaborate with internal teams, including Development, Engineering, Quality Assurance, Product Management, Product Marketing and Customer Success, to coordinate deliverables and priorities.

  • Collaborate with software development engineers and product designers to provide highly effective user documentation for new and existing features.

  • Forge relationships with internal and external customers and other stakeholders to gather feedback.

  • Author user interface content.

  • Utilize multiple forms of visual communication (e.g., video, graphic, written) as appropriate for effectiveness.

  • Establish “single source” written and visual content that is written once and used multiple times where appropriate.

  • Support the development of a content strategy for all documentation deliverables

  • Work with our internal Human Centered Design team to develop style guides, graphics standards, including technical system representations, standards for representing data, insights derived from data, dashboards, and information graphics generated from Internet of Things products and services.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required (Basic) Qualifications:

  • Bachelor’s degree in Technical Communication, Writing, Journalism, or related field of study from an accredited institution

  • 3+ years of experience in Technical Writing or a related role in a software development organization

  • Proven track record of delivering high quality products on deadline.

  • No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area (50 miles) from Moon Township PA will be considered for this position.

  • Must be legally authorized to work in the United States without company sponsorship now or in the future

Preferred Qualifications

  • Master’s Degree in Technical Communication, Writing, Journalism, or related field of study from an accredited institution

  • 5+ years of experience in Technical Writing or a related role

Position Criteria

  • Ability to quickly understand technical concepts and make them understandable

  • Excellent communication skills, including written, verbal and presentation

  • Basic familiarity with software development workflows and the software development lifecycle

  • Bias towards modern tools and methods

  • Highly detail oriented.

  • Ability to understand and estimate risks and obstacles

  • Abreast of upcoming software documentation trends

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – US/Puerto Rico

Organization: Electrical Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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