Job Information

Edwards Lifesciences Customer Service Representative in Mississauga, Canada

Innovation starts from the heart. At Edwards, we put patients first, and to do so, we need a new team member in the Customer Service team in Mississauga willing to provide customer service support to customers utilizing effective relationship management skills.

How you will make an impact:

  • Enter, release and track customer orders via EDI, fax and phone

  • Daily follow-up on open orders & EDI administration

  • Collaborate with customers regarding product availability, ETA inquiries, and all other general order-to-delivery details in a timely and professional manner

  • Handle returns, credits, complaints, and Capital orders

  • Identify and escalate specific technical trends and problems to highlight training needs and process gaps

  • Maintain customer master data

  • Generate reports such as short-dated consignment lis t and perform other duties as assigned

  • Substitute for and/or assist department staff as required

What you will need (Required):

Undergraduate degree

Bachelor's Degree Preferred

Fluently bilingual in English and French

1-3 years of customer facing experience or sales support

What else we look for (Preferred):

• Advanced computer skills including usage of MS Office Suite, specifically Excel in an intermediate capacity (VLOOKUP, pivot tables, analyze and sort data)

• Experience and curiosity to learn and work with different web-based technologies ( ERP , Salesforce, Tableau, EDI)

• Good written and verbal communication skills and interpersonal relationship skills

• Good problem-solving and critical thinking skills

• Excellent customer service skills with ability to negotiate and resolve difficult situations

• Ability to work independently and in a cross-functional team environment

• Critical thinking and challenging status quo

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Edwards Lifesciences Canada is committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Human Rights Code. Applicants that may require accommodation during the selection process are encouraged to notify the Talent Acquisition Team when contacted for an interview. Talent Acquisition will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed in a fair and equitable manner.

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.