CASY-MSCCN Jobs

CASY-MSCCN Logo

Job Information

Humana Wellness and Benefit Consultant - Miramar, FL in Miramar, Florida

Description

The Consumer Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Consumer Engagement Professional 2 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Role Overview

Customer Education

  • Educate brokers/GA's and promote use of electronic enrollment and quoting tools

  • Educate employees as required on Humana product and program options

  • Educate employers and consumers on Humana's innovative health resources. (i.e. EAP, Health Coaching, Disease Management programs, etc.)

Customer Engagement/ Activation

  • Establish well-being and engagement plans with employers/employees, execute on those plans

  • Create and capitalize on 'moments of influence' to drive consumer activation

  • Improve the consumer experience within the employer group segment

  • Design and staff wellness activities (i.e. 5k at employer group, champ camp, health fairs, etc) for employers meeting engagement parameters

  • Drive Go365 Wellness engagement

Enrollment

  • Determine enrollment method for the customer, coordinate with broker/3rd Party as required

  • Plan, organize and execute enrollment activities in partnership with market pods, brokers, and 3rd party vendors

  • Coordinate necessary Humana resources and logistics support to ensure a positive customer enrollment experience

Required Qualifications

Must have a Florida Health and Life license OR in process of pursuing OR (completion within 90 days of hire)

  • Effective communication and presentation skills

  • Solid leadership and personal accountability for work and productivity

  • Experience working with Virtual technology (Zoom, Teams and WebEx)

  • Must be available to work Monday - Friday 9:00-5:00 and be flexible to adjust hours based on business needs

Work At Home Requirements

  • Must have a separate room with a locked door that can be used as a home office to ensure you and your members have absolute and continuous privacy while you work.

  • Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.

  • This role is considered Agile and you will work from home as well as travel out in the field

  • This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state Florida driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.

Preferred Qualifications

  • Bachelor's degree in Business or related field or comparable experience and background

  • Bi-lingual (Spanish language) Preferred

  • Experience with developing strategy for large employer groups and/or public sector

  • Wellness certification

Interview Format

  • As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

  • If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

  • In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

DirectEmployers