CASY-MSCCN Jobs

Summary:

This position is responsible for developing training programs/courses for internal IT support function professionals as well as employee end-users for clinical applications.

Detailed responsibilities:

• Delivers training courses/materials for clinical applications, partnering with vendors where appropriate to refine provided training content fit for Memorial or develop original content.

• Applies knowledge of learning principles to teach various types and formats of learning content for clinical applications to new employees in the organization.

• Works collaboratively with information technology and subject matter experts to assess learning/performance needs and deliver appropriate training solutions.

• Develops teaching outlines and selects or develops teaching aids as appropriate. Suggests updates to curricula with new materials and content as appropriate.

• Tests and troubleshoots existing/proposed technology systems and training environments embedded in each.

• Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.) and selects appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, etc.), and conducts training.

• Develops and monitors metrics for evaluating training course effectiveness and shares results with team.

Competencies and skills:

Essential:

• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.

• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

• DEVELOPING TRAINING SOLUTIONS: Applies diagnostic skills and adult learning expertise to design, develop, deliver, and evaluate the effectiveness of training solutions.

• IT CUSTOMER SUPPORT: Responds timely to end user requests for technical assistance.

• EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.

• TEAM WORK: Contributes to fullest potential to achieve team goals.

• ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.

• IT TRAINING DELIVERY AND SUPPORT: Delivers technology training that improves performance/patient safety.

Education:

Essential:

• High School Diploma or Equivalent

Credentials:

Education equivalent experience:

Essential:

*

Other information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to and take appropriate action.

Required Work Experience: Minimum 2 years of relevant experience.

Working conditions:

Essential:

• Bending and Stooping 60.00%

• Keyboard Entry 60.00%

• Kneeling 60.00%

• Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%

• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 20.00%

• Pushing or Pulling 0 - 25 lbs Non-Patient 60.00%

• Pushing or Pulling 26 - 75 lbs Non-Patient 40.00%

• Pushing or Pulling 75 lbs Non-Patient 20.00%

• Reaching 60.00%

• Repetitive Movement Hand/Arm 60.00%

• Sitting 60.00%

• Squatting 60.00%

• Standing 60.00%

• Walking 60.00%

• Audible Speech 60.00%

• Hearing Acuity 60.00%

• Depth Perception 60.00%

• Seeing - Far 60.00%

• Seeing - Near 60.00%

• Dust 40.00%

• Computer Monitor 60.00%

• Wet or Slippery Surfaces 20.00%

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.