Job Information

Metropolitan Council Service Analyst in Minneapolis, Minnesota

Service Analyst

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Service Analyst


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Minneapolis, MN

Job Type


Job Number



Metro Transit


Service Analysis

Opening Date


Closing Date

6/24/2024 11:59 PM Central

  • Description

  • Benefits

  • Questions


We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council’s Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

TheAssociate Service Analyst will a ssist the Service Analysts, Transit Planners, and the Service Development management team in analyzing and interpreting ridership and running time data.

TheService Analystis responsible for statistically analyzing ridership and running time data in order to develop specific schedule changes that match service frequency and route capacity to load guidelines, improve on-time performance, increase ridership, reduce costs, maximize route productivity and enhance the magnetism of Metro Transit service.

TheSenior Service Analystis senior-level position monitors route performance to ensure the ongoing delivery of quality transit service that cost-effectively meets community needs. Statistically analyzes ridership and running time data in order to develop specific schedule changes that match service frequency and route capacity to load guidelines, improve on-time performance, increase ridership, reduce costs, maximize route productivity and enhance the attractiveness of Metro Transit service.

Associate Service Analyst:

Non-Represented Grade E

$29.90 to $48.53 hourly / $62,192 to $100,942 annuallyService Analyst

Non-Represented Grade G

$34.95 to $56.72 hourly /

$72,696 to $117,978 annuallySenior Service Analyst

Non-Represented Grade G

$37.78 to $62.32 hourly /

$78,582 to $127,546 annually

* The salary displayed is the full salary range. The hiring salary will be determined based on the final candidate's qualifications, the Council's internal pay structures, and our total compensation package for the position. *

NOTE:This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

This Associate/Senior and/or Service Analyst position series posting will establish a six month hire eligibility list to fill current and future Associate/Senior and/or Service Analyst position openings.

What you would do in this job

Associate Service Analyst:

  • Collects, validates, and analyzes data regarding ridership, on-time performance, maintenance, and other measures.

  • Assists Analysts, Transit Planners and the Service Development management team in performing analyses.

  • Gathers, analyzes and summarizes ridership/on-time performance/running time data from various sources to help determine the need for modifications and preparation of quarterly diagnostic reports.

  • Proposes changes in one or more of the following: frequency, running time changes, or operations for Service Analysis team to review.

  • Performs routine reporting tasks.

  • Assigns articulated buses to maximize capacity while minimizing costs.

  • Evaluates and responds to issues, investigates failures and cleans data.

  • Provides on-going analysis of performance before and after evaluation of changes.

  • Performs field work which may include riding transit for assigned service changes.

  • Attends staff and other departmental meetings and assists in special projects.

Service Analyst:

In addition to the tasks outlined for the Associate Service Analyst…

  • Monitors on-time performance, ridership/loading, and other service quality measures for a set of assigned routes in order to respond to operational issues and recommend projects for the divisional work plan.

  • Plans and prepares schedule change recommendations including documentation of the data sources, results of analyses and expected outcomes.

  • Designs and executes documents to summarize and clearly present the data needed for the Service Development division's decisions.

  • Investigates inconsistent and irregular data and interprets and edits data as needed.

  • Initiates and performs further research where needed to provide specific information.

  • Interacts with internal customers to discuss service performance issues and communicate departmental actions.

  • Responds to internal and external customer concerns about existing service.

  • This position provides work direction to Associate Planners/Analysts and Restricted Duty or temporary employees.

Senior Service Analyst:

In addition to the tasks outlined for the Service Analyst…

  • Assigned routes are major/complex with greater responsibility in volume of service responsible for.

  • Develops recommendations for service changes to support the delivery of cost-effective service that meets Metro Transit's objectives. Routes and projects assigned are most complex; recommendations are developed largely independently and can usually be approved with little or no feedback/revision.

  • Provides senior level project management of assigned responsibilities.

  • Leads interaction with internal and external stakeholders to gather input, share expertise, and communicate departmental actions.

  • Carries out components of routine department and agency processes to support the delivery of quality service and customer information. Results are highly creative and cost-effective.

  • Develops and executes ad hoc analyses as assigned to address unique needs. Projects and analyses assigned are the most complex and may require developing new data sources or methodologies.

  • Develops and documents new analysis techniques and/or processes. With manager, train new staff on specific functions. Oversee the work of Interns and less experienced staff on a project basis.

What education and experience are required for this job (minimum qualifications)

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of education in urban studies, transportation, planning, geography, statistics or related field, and professional experience in transportation, planning, or analysis:

Highest level of completed education:Associate Service AnalystService AnalystSenior Service Analyst

High School diploma/GEDFour years of experienceSeven years of experienceEight years of experience

Associate degreeTwo years of experienceFive years of experienceSix years of experience

Bachelor’s degree meets minimum qualifications

Three years of experienceFour years of experience

Master’s degree meets minimum qualifications

One year of experienceTwo years of experience

Desired Qualifications:

  • Experience using GIS tools to display information and conduct analysis, preferably on transit/transportation projects.

  • Exposure to data analysis tools (Power BI, web interfaces) and transit planning tools (Remix, local-based data).

  • Knowledge of principles and practices of transit/transportation planning for local routes, commuter routes, BRT, and microtransit.

  • Experience in planning, analyzing, and interpreting data for transit/transportation projects.

  • Experience and skill in presentations and public speaking with ability to tailor material for different audiences.

  • Experience as a regular transit user.

  • Knowledge of Twin Cities geography and Metro Transit and regional routes are strongly encouraged.

Knowledge, Skills and Abilities:

  • Knowledge of public transportation dynamics – economic and political – or proven ability to quickly gain this knowledge.

  • Intermediate skills in MS Word and Excel, ability to perform technical analysis using spreadsheet and database programs.

  • Demonstrated knowledge in statistics and analytical information.

  • Demonstrated knowledge in project management.

  • Skill in problem solving and deduction.

  • Ability to communicate effectively in both verbal and written form.

  • Ability to interact directly with riders and the general public.

  • Ability to work well with others, particularly in coordinating/team roles.

  • Ability to work flexible hours, including nights and weekends on occasion.

  • Ability to analyze and interpret Council policy and apply it effectively in the policy analysis or development process.

Additional information

Associate Service Analyst

Union/Grade: NRC Grade E

FLSA Status: Non- Exempt

Safety Sensitive : No

Associate Service Analyst

Union/Grade: Non-Represented Grade E

FLSA Status: Non-Exempt

Safety Sensitive: No

Service Analyst

Union/Grade:Non-Represented Grade G

FLSA Status: Exempt

Safety Sensitive: No

Senior Service Analyst

Union/Grade:Non-Represented Grade H

FLSA Status: Exempt

Safety Sensitive: No

Work Environment: Work is regularly performed in a normal office environment but may occasionally be done in outdoor weather conditions with fumes or airborne particles. Work requires local in-state travel by car. Position is exposed to moderate noise.

What steps the recruitment process involves:

  • We review your minimum qualifications.

  • We rate your education and experience.

  • We conduct a structured panel interview.

  • We conduct a selection interview.

    Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires an accommodation during the selection process, please email .

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

  • Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

  • Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

  • Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

  • Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

  • Well@Work clinic

  • bus/rail pass valued at over $1200 per year

  • parking at many job locations

  • fitness centers at many job locations

  • Employee Assistance Program

  • extensive health and wellness programs and resources


    Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

  • Yes

  • No


    How did youfirsthear about this job opening?

  • CareerForce Center

  • Community Event/Organization

  • Employee Referral

  • Facebook

  • Glassdoor

  • Indeed

  • Job Fair

  • LinkedIn

  • Metro Transit Bus Advertisement

  • Twitter

  • Website:

  • Website:

  • Website:

  • Website:

  • Other


    If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.


    Select what position(s) are you applying for:

  • Associate Service Analyst

  • Service Analyst

  • Senior Service Analyst

  • None of above


    Which of the following statements best describes your education?

  • HS Diploma/GED

  • Associate's degree

  • Bachelor's degree

  • Master's degree

  • Degree in city, urban,

  • Degree in a field closely related

  • None of the above


    Select your years of professional work experience in transit planning, analysis or a related field.

  • 7 years or more

  • 6 years

  • 5 years

  • 4 years

  • 3 years

  • 2 years

  • 1 year

  • None of the above


    Describe your planning or analysis experience on transit / transportation projects (preferred) or a similarly related project if you do not have transit / transportation experience.


    Describe your project management experience, including managing details, coordination with others and delivering the project.


    Describe your experience using analytical and data visualization tools, including GIS/mapping products if applicable, and experience presenting information to diverse audiences. If you do not have experience in this area, type "N/A."


    Describe your experience fostering equity, diversity, and inclusion competency and understanding. If this doesn't apply, please type "N/A."

    Required Question


Metropolitan Council


390 Robert St. N.St. Paul, Minnesota, 55101



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