CASY-MSCCN Jobs

Provide the first point of contact for advisors and field leadership regarding advisor and field compensation, FINRA licensing and registration requirements, and other advisor-related issues. Interact directly through an in-bound phone queue or through e-mail to research questions, open issue resolution cases, and resolve minor problems over the phone or advise appropriate service partners. Track and record advisor contact and enter issue(s) or case processing data into a system for completion by service representatives. Key Responsibilities Respond to inquiries from advisors and field leadership about routine advisor compensation, including advisor payroll, terminations and other field compensation and payroll-related issues, as well as FINRA licensing, registration, or continuing education. Record all advisor contact in appropriate systems. Handle contact, predominately, via an in-bound phone queue or email, but may also include out-bound contact, as needed. Resolve less complex inquiries regarding advisor compensation or licensing requirements, such as address changes or continuing education status updates using computer-based systems. Additionally, assist advisors with payroll and licensing related issues, which includes basic troubleshooting advice regarding the advisor payroll system or FINRA continuing education tracking system. Continue to develop and understand more complex advisor compensation, payroll, and licensing concerns brought forward by advisors. Ensure all pertinent and vital information communicated from advisors is accurately entered into the system and forward these issues onto service representatives for completion, asking appropriate questions of the advisor to ensure that all vital information is entered to ensure timely resolution. Support and advise branch offices and advisors on FINRA and state insurance registration requirements processes. Also, communicate proactively any changes to FINRA or insurance registration policies and processes via phone and e-mail, in addition to assisting with basic troubleshooting on such issues initiated by advisors. Required Qualifications Education: High school or GED 0 to 1 years relevant work experience. (Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience) Preferred Qualifications Previous customer service experience Product-specific or financial services industry experience Excellent customer service skills that include the ability to explain concepts in a straightforward, easy-to-understand manner Strong written and spoken communication skills Demonstrated ability managing multiple priorities in a fast-paced environment Demonstrated skill troubleshooting and identifying root causes and resolving issues