Job Information

Humana Care Manager, Social Worker- MSW- SNP- WAH Nationwide in Minneapolis, Minnesota


The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


The Care Manager, Telephonic Behavioral Health 2 employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

  • Master's degree in Social Work (MSW)

  • 3 - 5 years of experience working as an MSW

  • Ability to obtain licensure in your state of residence

  • Managed Care experience

  • Complex Care experience

  • Knowledge of community health and social service agencies and additional community resources

  • Must be able to work an 8 hour shift between 9AM and 8PM ET M-F with occasional Saturdays

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • CCM certification

  • Bilingual English/Spanish

Additional Information

This position is subject to work at home requirements. These requirements include a minimum hard wired internet connection speed of 25 MBS Downstream/ 10 MBS Up-Stream and a dedicated secure home workspace.

Our Hiring Process

We may contact you via text message and email to gather more information once we review your application. We use a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.


The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours