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THE SALVATION ARMY NORTHERN DIVISION - HLC Emergency Housing Job Description Position Title: Housing Advocate Salary Status:Nonexempt Classification: Grade Level 3 Reports To:Housing Program Manager ___ The Salvation Army Mission The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Qualifications High School Diploma/GED and one-year experience in a forward-facing role, preferably a shelter environment. Must have a good understanding of the delivery of Social Services and community services. Ability to accept supervision and work well with colleagues. Work well with diverse clients and respect confidentiality; work within ethical and legal parameters. Computer literate; ability to use Microsoft Office Suite. Valid Driver's License and must meet the MVR driver's qualifications, preferred. Must pass The Salvation Army background checks. Must be able to successfully complete CPR/First Aid and Crisis Intervention. Must be willing to support the philosophy, goals, objectives, and mission of The Salvation Army. Safe From Harm will apply upon commencement of employment and Safe From Harm training must be satisfactorily completed within the first thirty (30) days of employment Position Summary The Housing Advocate is responsible for providing a supportive environment while meeting the needs of clients. The Advocate provides the highest level of care while ensuring the health and safety of clients. This is a regular position. Essential Duties and Responsibilities This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned by supervisor. Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every client, donor, and colleague with respect and dignity, and without discrimination of any kind. Engage all community members in a way that brings them to the Corps for programming, events, and Pathway of Hope. Client Care Develop and maintain a positive rapport with clients. Support clients in following rules and expectations, providing accountability, as needed. Monitor clients and program areas, including during meal times and by performing routine rounds. Provide clients with information and resources, including available community resources. Orient clients to the program and complete the intake process and paperwork. Safely recognize and respond to crises, verbally deescalating and requesting Security's assistance. Competently follow the Harbor Light Safety and Security Management Plan. Additional Responsibilities Maintain accurate, professional, timely, and non-judgmental verbal and written communication. Complete all paperwork in a timely manner, e.g., logs, incident reports, statistics, Perform general cleaning of program spaces, ensure laundry goes to Housekeeping; inventory unit linens and supplies; requisition items as needed. Ensure areas contaminated with body fluids are cleaned and disinfected in a safe and timely manner. Bloodborne Pathogens Exposure Risk Level Risk Level 2 - The tasks or activities conducted by Risk Level 2 workers do not involve reasonably anticipated exposure to blood or other potentially infectious materials, but could result in such exposure in non-routine emergency situations. Physical Activities and Requirements of Position Hearing - Able to hear average or normal conversations and receive ordinary information. Repetitive Motion - Movements frequently and regularly required using the majority of the body. Physical Strength - Variety of Work; sitting approximately 50% of the time, with some prolonged standing, walking, bending, climbing. Exerts up to 50 pounds of force occasionally. Talking - Frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly. Travel - May be required to travel by personal/organizational vehicle, or other mode of travel. Visual Abilities - Average, ordinary, visual activity necessary to prepare or inspect documents. Mental Activities and Requirements of Position Mathematics Ability - Ability to perform basic math skills, addition, subtraction, multiplication, division, fractions and percentages. Language Ability -Ability to speak, read and write English in a manner that is sufficient for clear communication with colleagues and clients in order to perform the requirements of this job. Reasoning Ability - Able to interpret various instructions. ======================================================================================================================= To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative and are not inclusive of the initiative expected to assume other responsibilities as needed. I have read the above job description and am fully aware of all the duties and responsibilities of this position and am capable of performing all duties. If accommodations are needed to perform the duties, I agree to provide medical documentation of the specific accommodations needed. I understand The Salvation Army will evaluate and determine whether it is financially and/or physically able to make the accommodations. The Salvation Army uses job descriptions to aid in various human resource functions. A job description normally is shared with the employee at the time of hire and a copy signed by the employee will be kept in the personnel file. It will help you and your supervisor to communicate about job responsibilities. However, these descriptions are not fixed organization policy. They are guidelines and are subject to change. From time to time, you may be requested to perform duties and handle responsibilities that are not part of your normal job description. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.