Job Information

Cummins Inc. Service Advisor in Mildura, Australia

Service Advisor



Service Advisor

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Advisor acting as the first point of contact for our automotive, agriculture and mining customers throughout the service and warranty process for our busy Mildura branch.

In this role, you will make an impact in the following ways:

  • Serve as first point of contact with customer to promote quality customer service and assist with increasing business within the Mildura branch

  • Deal with technical queries from customers and develop positive relationships

  • Plan jobs and create work orders, book in vehicles for service & check parts, administer invoices & accounts54

  • Consistently liaise with the customer to keep them updated with progress

  • Follow procedures and document required information in the service management system in order to have an accurate record of the work completed

  • Liaise with internal stakeholders – (mainly technicians and parts department) to ensure a smooth process from beginning to end

To be successful in this role you will need the following:

  • Demonstrated experience in a similar or related role

  • Experience of delivering first class customer service from an automotive or warranty background advantageous

  • World class communication skills – both written and verbal with solid IT capabilities

  • An understanding of accounts payable and accounts receivable is highly desirable as well as familiarity with financial processes / accounts and purchase orders

  • Excellent organisation skills with an ability to work independently

Compensation and Benefits

Base hourly rate commensurate with experience. Overtime penalties. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.



Primary Location Australia-Victoria-North Western Victoria-Australia, Mildura, Distributor BR 327

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jan 22, 2021, 8:19:22 AM

Unposting Date Ongoing

Req ID: 200003I8