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IQVIA Strategic Site Solution Manager, Italy in Milan, Italy

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

As a Super Partner Site Network Manager, you will be responsible for developing and owning the Super Partner Site relationships and strategy to deliver growth, differentiation and superior performance across the IQVIA human data science business. The role has a key focus on maximising clinical and real-world trial delivery through the deployment of tech & data enabled strategies.

Healthcare institutions conducting research are leveraging technology to drive more financial value – revenue and profit – from research, including reaching across care settings and reducing burden. The goal of IQVIA’s program to tech & data enable sites is to establish a data and technology-enabled global network of sites, to conduct clinical research through infrastructure. The vision is to enable research end-to-end, from design and feasibility, through to data collection. Ultimately this is expected to lead to faster trial execution, lower site burden, and greater ease of generating follow-on evidence.

KEY RESPONSIBILITIES:

Define, plan, and execute the Super Partner Network strategy for your region:

  • Develop and drive the IQVIA Super Partner Network strategy, to maximise site productivity and accelerate patient recruitment via a tech & data enablement strategy

  • Identify suitable sites to participate in the Super Partner Network. Liaise with regional & global stakeholders to validate target sites.

  • Build and maintain a Super Partner Site Network strategic roadmap

  • Develop messaging and materials to communicate the value proposition of the Super Partner Site concept to sites

  • Develop and own the relationship with site stakeholders to drive the development of the Super Partner Site network; foster customer loyalty and facilitate collaboration across the IQVIA business

  • Develop deep understanding of Network sites, key stakeholders & environment

  • Develop and implement the IQVIA Site strategic plan promoting growth and differentiation. Work with the site to drive & monitor delivery of strategic imperatives

  • Maximise opportunities for the site to participate in studies (interventional/non-interventional) or evidence networks that match site capabilities

  • Support all IQVIA teams working with the Super Partner Site Network to ensure the delivery of the IQVIA portfolio, overcome any site related barriers and align processes

  • Maintain and share performance metrics as well as pipeline information with the site on a routine basis

  • Participate and organise joint governance meetings to review relationship status, delivery & explore opportunities for collaboration

  • Work closely with other members of the Strategic Site Networks team, and other colleagues focused on successful site relationships

Assure ongoing customer success for Sites where tech and data enablement solutions are deployed:

  • Facilitate engagement of Super Partner site with data-tech engagement & deployment teams.

  • Perform initial engagement of sites on IQVIA strategy & value of the tech & data approach to enabling patient identification.

  • Understand both R&DS and RWAS data-tech deployment use cases.

  • Inform appropriate stakeholders on status and ongoing tech & data initiatives.

  • Liaise with KOLs and site therapeutic teams where needed and act as an interface with the tech & data deployment teams.

Contribute to overall Strategic Site Network success

  • Support regional network strategy development and planning

  • Support business case development activities

  • Deliver regular country status reports

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • In depth knowledge of Clinical Development processes across all functional areas.

  • Ability to establish and maintain effective working relationships with sites, coworkers, managers and business stakeholders

  • Strong written and verbal communication skills, including good command of the English language

  • Strong leadership, organizational and problem-solving skills.

  • Ability to deliver results to the appropriate quality and timeline metrics, with good judgment and ability to manage competing priorities

  • Experience presenting to varying levels of leadership, with excellent fluency in PowerPoint to support presentation needs

  • Ability to convey messaging, including value proposition to win and influence sites

  • Situational management and communication

  • Ability to self-direct, persevere, manage efficient meetings, communicate at the right time / right amount

  • Knowledge of project management concepts, deliverables-driven planning

  • Agile mindset

  • Advanced knowledge and ability to apply ICH GCP/GDPR applicable guidelines, solid understanding of new methodologies in research e.g. remote monitoring, telemedicine

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor's Degree Health care or other scientific discipline or educational equivalent

  • 7+ years relevant industry experience

  • Minimum of 3 years’ experience working directly at or with provider sites in a research-focused role

  • Experience with account management or customer success initiatives

  • Experience with initiatives that included change management and adoption of technology

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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