TEKsystems Help Desk Technician in MIDDLETON, Wisconsin
Come join an amazing organization! A well-respected client of TEKsystems is seeking two additional help desk technicians in Middleton, Wisconsin after recently promoting multiple team members.
The IT Support Technician serves as the initial point of contact for issues and requests related to IT systems and services across the enterprise. This role works in a support center environment and partners with customers to resolve reported issues, suggest workarounds when appropriate, and escalate issues to other support teams as necessary.
This position is full-time, working remotely for the time being. The available shifts are either Monday through Friday 8am to 5pm, or 9am to 6pm. This is a contract position with strong likelihood of going long term.
Experience or education in Information Technology, either an Associate degree (or higher) or 2+ years of professional work experience
The desire to provide strong customer service
Basic Knowledge of any of the following:
End user computer hardware: Desktops, Laptops, Tablets, Thin Clients, Monitors, Printers, etc.
Common 'off the shelf' software: Windows OS, Outlook, Office, Instant Messaging, Browsers.
End-point security technologies: Anti-virus, firewalls, drive encryption, etc. o Networking (LAN, WAN, Wi-Fi), Active Directory and Group Policy.
Mobility and remote access technologies: MDM, VPN, Remote Desktop.
Virtual desktops and related technologies.
Prior over the phone support experience is a plus but not required.
These roles have anticipated start dates either in the beginning or middle of May. Recent or upcoming graduates with the desire to grow within a large organization in Madison are encouraged to apply, along with any other candidate interested in this opportunity.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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