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FedEx Logistics Managed Account Coordinator in Memphis, Tennessee

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Here is what you get as a FedEx Employee:

At FedEx Logistics, you’ll find everything you’d expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World’s Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.

Salary Increases - Salary increase based on individual performance

Tuition Assistance - Subsidy for continuous learning and education

Paid Time Off - Vacation, holiday, sick leave

Health Care Program - Medical coverage and dental coverage

Additional Benefits - Life, Disability (short/long term)

401(k) Program - Financial security in retirement

Reduced Shipping Rate - Exclusive discounts for personal shipping

LifeCare and LifeMart Benefits - Discount programs (e.g., car, restaurants, movies, daycare, pet care and more)

Job Description Summary:

  • Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

  • Prepare, analyze, and/or submit documentation to CBP and PGAs

  • Develop and maintain a strong relationship with customer's front-line personnel

  • Support Account Administrators with account management activities (exception logs, special spreadsheets).

  • Perform route cause analysis as directed by the Account Administrator.

  • Research and resolve customer billing issues

  • Coordinate post-entry activities on the customer's behalf

  • Manage the entry verification process.

  • Sort and assign department workload

  • Access clients systems (external systems) as necessary.

  • Correspond with business partners in various mediums to include written, phone or e-mail.

  • Produce operational trend reports

  • Keep business partners apprised of the exception process.

  • Pre alerts - receive and respond as needed per customer SOP.

  • Maintain general knowledge of FedEx products and services

Qualifications:

  • HS Diploma or GED required.

  • 12 months of brokerage or transportation experience and/or customer service experience required.

  • Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).

  • Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work.

  • Ability to work independently with minimum supervision. Detail oriented. Performs other or additional duties as assigned.

  • Paid Training Provided.

Additional Information

Posting Date: 2023-09-18

Shift: Monday through Friday 8:00 am - 5:00 pm or 4:30 pm depending on lunch

Location: 145 Lt George W. Lee Memphis, TN

This role will be hybrid, with some work from home opportunity and some in the office work, dependent on company policy.

Some overtime and/or weekends might be required based on business needs

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here (http://ftn.fedex.com/careers/EEO_Is_The_Law.pdf) and here (http://ftn.fedex.com/careers/EEO%20Is%20The%20Law_Supplement_English.pdf) to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

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