Job Information

Gallagher Impairment Benefits Specialist in Melbourne, Australia


Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that – with proper management – a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.


About the role

As an Impairment Benefits Specialist, you will be a point of expertise within GB’s Workers compensation team relating to Impairment Benefits and Permanent Impairment claims.

In this technical role, you will complete thorough assessments of Impairment claims for injured workers, supplementary to their primary claim, with acute attention to detail and sound decision making within Workers Compensation legislative frameworks. In doing so, you will make determinations as to the eligibility of seriously injured workers for lump sum payments relating to their injuryand impairment level with care and compassion.


Your responsibilities will include:

  • Providing a professional and customer focused claims service for all injured workers through managing impairment claims in accordance with Worksafe legislation

  • Acting as a technical reference point for other team members regarding impairment benefit queries, as well as lisii

  • Ensuring impairment assessments are accurate and complying with relevant legislation

  • Preparing submissions for Medical Panel review, and where necessary participating in Conciliation

  • Attending internal and external training courses to update technical knowledge and personal development


We're looking for a

  • Experience within Worker’s Compensation Industry or within an Impairment Benefits related role

  • Completion/willing to complete Impairment Benefits training as facilitated by WorkSafe

  • Experience in client service role

  • Knowledge of general business and administrative practices

  • Industry specific qualifications: VWA and TAC Industry Training Programs

  • Excellent customer service skills and attention to detail

  • Excellent communication and interpersonal skills

What we can offer you:

  • Attractive remuneration packaging & flexible work arrangements including Work from Home

  • Paid Parental Leave

  • Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;

  • Exciting career – as our Company grows, so do the opportunities for our people;

  • Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts

  • Service recognition awards; and employee assistance program for yourself and immediate family members.

  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs

  • Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discountscash-back for hundreds of retailers!)

  • "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

If this sounds interesting to you – we want to connect!

Click on Apply for this Job.

You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.

Agency applicants will not be considered for this role.